Press'nXPress

C tier on Customer Experience Management SoftwareScore 6.3 · #5 of 34

Android app: Yes
Free plan: No
Runs on: Android, iOS, Web

pressnxpress.com

Summary

Press'nXPress is a SaaS platform for collecting customer feedback and turning it into operational follow-up. It gathers responses through kiosks, apps, SMS, email, digital channels, IVR, signature pads, QR codes and business review sites. PXP Insights displays real-time feedback in customizable reports and mobile-compatible dashboards. Natural language processing classifies comments by sentiment, identifies themes and tracks sentiment changes over time. Action Hub can create tasks, alert location managers and synchronize results with reporting systems after low scores. Integrations support APIs, webhooks, CRM, help desk, POS, Zapier, Slack, Qualtrics and custom workflows. Feedback data is encrypted in transit and at rest, and SMS-based two-factor authentication is available. The mobile application is offered on iOS and Android; the platform also works on web-enabled devices. XPressKiosk uses a built-in SIM to send feedback without Wi-Fi. Pricing is customized according to feedback terminals, data volume and support needs, with no listed plan prices.

Who it is for

It is aimed at businesses of different sizes, particularly in retail, restaurants, hospitality, healthcare, events and education. It may suit organizations that need to collect feedback across multiple channels and route low scores into follow-up tasks.

What is good

Collects feedback through many channels.
Dashboards offer customizable reports.
Low scores can trigger tasks and alerts.
Kiosks can send data without Wi-Fi.

What to know first

Pricing is customized and not listed.
No free plan is available.
No free trial is available.

Verdict

Press'nXPress combines multi-channel feedback collection with sentiment analysis and action workflows. The lack of published prices means buyers need to request a tailored quote.

Press'nXPress plans and pricing

All plans

Standard Not published high-traffic locations · high-volume feedback · real-time alerts · response trends pressnxpress.com · 1 Oct 2026

Advanced Not published high-traffic locations · digital channels · enhanced feedback-management capabilities pressnxpress.com · 1 Oct 2026

Managed Not published professional services · expert assistance managing feedback · enhanced feedback-management capabilities pressnxpress.com · 1 Oct 2026

Compared on customer experience management software

Free plan: Nopressnxpress.com
Journey mapping: Yespressnxpress.com
Feedback channels: omnichannelpressnxpress.com
Text analytics: Yespressnxpress.com
Closed-loop actions: Yespressnxpress.com
Experience programs: multi_experiencepressnxpress.com

Facts

Core product: Press'nXPress is a SaaS platform for real-time, actionable customer feedback.pressnxpress.com · 1 Oct 2026
Analytics dashboard: PXP Insights provides real-time feedback data, customizable reports and mobile-compatible dashboards.pressnxpress.com · 1 Oct 2026
Action workflows: Action Hub can create tasks, alert location managers and synchronize results with reporting systems after low scores.pressnxpress.com · 1 Oct 2026
Integrations: Integrations support APIs, webhooks, CRM, help desk, POS, Zapier, Slack, Qualtrics and custom workflows.pressnxpress.com · 1 Oct 2026
Security encryption: Feedback data is encrypted in transit and at rest, with SSL/TLS used between collectors, servers and reports.pressnxpress.com · 1 Oct 2026
Two-factor authentication: PXP supports SMS-based two-factor authentication in addition to passwords.pressnxpress.com · 1 Oct 2026
Data retention: Customer client personal data is automatically deleted from Press'nXPress databases and servers when the customer contract or subscription ends.pressnxpress.com · 1 Oct 2026
Mobile access: The PXP mobile application is available on the App Store and Google Play, and the platform works on web-enabled devices.pressnxpress.com · 1 Oct 2026
Kiosk connectivity: XPressKiosk uses a built-in SIM card to send feedback data without requiring Wi-Fi.pressnxpress.com · 1 Oct 2026
Support: Technical support is available through the PXP support team by email or support help desk, with integration assistance and documentation.pressnxpress.com · 1 Oct 2026
Target customers: The solution is aimed at businesses of all sizes, especially retail, restaurants, hospitality, healthcare, events and education.pressnxpress.com · 1 Oct 2026
Pricing limits: The subscription price is customized based on feedback terminals, data collected and required support.pressnxpress.com · 1 Oct 2026