PeopleMetrics CEM Platform
PeopleMetrics CEM Platform is web software for managing patient, customer, and employee experience programs.
What PeopleMetrics CEM Platform is
PeopleMetrics CEM Platform is web software for managing patient, customer, and employee experience programs. It gathers customer feedback through channels such as email, websites, and kiosks, and connects organizational systems so teams can consider feedback alongside operational measures. Users can build interactive dashboards and real-time reports tailored to different roles. Its text analytics identifies comment themes and sentiment, while configurable alerts can flag responses, customer segments, or keywords for follow-up through case status feeds and closed-loop workflows. Teams can create business-specific root-cause tags and track trends alongside customer and operational metrics. The company describes CRM connections, including Salesforce data, Zendesk support tickets, and API calls triggered by survey responses. Single sign-on is available, and administrators can manage access and reporting permissions. PeopleMetrics says it sets customers up and trains them to build dashboards and reports. The company states its ISO/IEC 27001:2022 certification is active through September 23, 2028. Pricing is available on request; the page invites prospective customers to request a walkthrough and does not state a trial offer.
Good
- Collects feedback through email, websites, kiosks, and other channels.
- No caps on invitations, responses, or users.
- Offers interactive dashboards and real-time reports.
- Includes text analytics and configurable survey alerts.
- PeopleMetrics provides setup and dashboard training.
Watch out
- Pricing is available only on request.
- The platform is web-based; no other platform is listed.
- No trial offer is stated.
Who it suits
The platform suits organizations managing patient, customer, or employee experience programs across multiple feedback channels. It may fit teams that need role-tailored reporting, feedback follow-up, and CRM connections.
Verdict
PeopleMetrics CEM Platform combines feedback collection, reporting, text analytics, and closed-loop follow-up for experience programs. Prospective customers need to request pricing and a walkthrough to assess fit.
Plans and prices
From PeopleMetrics CEM Platform's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Paid plan | Priced on request | No caps on invitations, responses or users; contact PeopleMetrics for pricing |
The facts
Each one read from PeopleMetrics CEM Platform's own pages, with the date it was checked.
What it does
- Access controls
- Administrators control user access and reporting permissions, and the platform supports single sign-on.checked 8 Oct 2026
- Alerts and follow-up
- Teams can configure real-time survey alerts, track case status and coordinate closed-loop follow-up workflows.checked 8 Oct 2026
- CRM and other integrations
- The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses.checked 7 Oct 2026
- CRM integration
- The platform can pull customer feedback data into a CRM for a single view of customer relationships.checked 8 Oct 2026
- Dashboards
- Users can customize interactive dashboards and reports, with training to build dashboards and real-time reports.checked 8 Oct 2026
- Feedback channels
- It collects customer feedback through email, websites, kiosks and other channels.checked 8 Oct 2026
- Feedback collection
- It collects customer feedback through email, websites, kiosks, and other channels.checked 7 Oct 2026
- Feedback limits
- The product page says there are no caps on invitations, responses or users.checked 8 Oct 2026
- Operational data
- It connects PeopleMetrics with other systems in real time so teams can analyze customer experience alongside operational metrics.checked 8 Oct 2026
- Privacy and security
- Its privacy policy describes encryption in transit, access controls, activity monitoring and logging, and employee security training.checked 8 Oct 2026
- Purpose
- The platform supports patient, customer and employee experience management through feedback, insights and action.checked 8 Oct 2026
- Reporting
- Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles.checked 7 Oct 2026
- Root cause analysis
- Users can create business-specific root-cause tags and report on operational themes linked to customer experience issues.checked 8 Oct 2026
- Security certification
- PeopleMetrics says it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028.checked 8 Oct 2026
- Support and onboarding
- The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.checked 7 Oct 2026
- Support and training
- The product page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.checked 8 Oct 2026
- Text analytics
- Its native text analytics engine identifies themes in comments and analyzes positive, neutral and negative sentiment.checked 8 Oct 2026
The company
- Founded
- 2001checked 28 Sep 2026
Money
- Pricing and trial
- The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer.checked 7 Oct 2026
