PeopleMetrics CEM Platform

C tier on Customer Experience Management SoftwareScore 6.4 · #5 of 34

Android app: Not listed
Free plan: No
Runs on: Web

peoplemetrics.com

Summary

PeopleMetrics CEM Platform is web software for managing patient, customer, and employee experience programs. It gathers customer feedback through channels such as email, websites, and kiosks, and connects organizational systems so teams can consider feedback alongside operational measures. Users can build interactive dashboards and real-time reports tailored to different roles. Its text analytics identifies comment themes and sentiment, while configurable alerts can flag responses, customer segments, or keywords for follow-up through case status feeds and closed-loop workflows. Teams can create business-specific root-cause tags and track trends alongside customer and operational metrics. The company describes CRM connections, including Salesforce data, Zendesk support tickets, and API calls triggered by survey responses. Single sign-on is available, and administrators can manage access and reporting permissions. PeopleMetrics says it sets customers up and trains them to build dashboards and reports. The company states its ISO/IEC 27001:2022 certification is active through September 23, 2028. Pricing is available on request; the page invites prospective customers to request a walkthrough and does not state a trial offer.

Who it is for

The platform suits organizations managing patient, customer, or employee experience programs across multiple feedback channels. It may fit teams that need role-tailored reporting, feedback follow-up, and CRM connections.

What is good

Collects feedback through email, websites, kiosks, and other channels.
No caps on invitations, responses, or users.
Offers interactive dashboards and real-time reports.
Includes text analytics and configurable survey alerts.
PeopleMetrics provides setup and dashboard training.

What to know first

Pricing is available only on request.
The platform is web-based; no other platform is listed.
No trial offer is stated.

Verdict

PeopleMetrics CEM Platform combines feedback collection, reporting, text analytics, and closed-loop follow-up for experience programs. Prospective customers need to request pricing and a walkthrough to assess fit.

PeopleMetrics CEM Platform plans and pricing

All plans

Paid plan Not published No caps on invitations, responses or users; contact PeopleMetrics for pricing peoplemetrics.com · 8 Oct 2026

Compared on customer experience management software

Journey mapping: Yespeoplemetrics.com
Feedback channels: multichannelpeoplemetrics.com
Text analytics: Yespeoplemetrics.com
Closed-loop actions: Yespeoplemetrics.com
Experience programs: multi_experiencepeoplemetrics.com

Facts

Purpose: The platform is presented for patient, customer, and employee experience management.peoplemetrics.com · 7 Oct 2026
Feedback collection: It collects customer feedback through email, websites, kiosks, and other channels.peoplemetrics.com · 7 Oct 2026
Feedback limits: The platform page says there are no caps on invitations, responses, or users.peoplemetrics.com · 7 Oct 2026
Operational data: It connects organizational systems with PeopleMetrics so customer feedback can be analyzed alongside operational metrics.peoplemetrics.com · 7 Oct 2026
Reporting: Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles.peoplemetrics.com · 7 Oct 2026
Alerts and follow-up: Real-time survey alerts can be configured by response, customer segment, or keyword, with case status feeds and closed-loop follow-up workflows.peoplemetrics.com · 7 Oct 2026
Root cause analysis: Users can create business-specific root-cause tags and report on trends alongside customer and operational metrics.peoplemetrics.com · 7 Oct 2026
CRM and other integrations: The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses.peoplemetrics.com · 7 Oct 2026
Access controls: The platform offers single sign-on, and administrators can control user access and reporting permissions.peoplemetrics.com · 7 Oct 2026
Security certification: PeopleMetrics states that it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028.peoplemetrics.com · 7 Oct 2026
Privacy and security: Its privacy policy says safeguards include encryption of data in transit, access controls, and monitoring and logging of system activity.peoplemetrics.com · 7 Oct 2026
Support and onboarding: The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.peoplemetrics.com · 7 Oct 2026
Pricing and trial: The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer.peoplemetrics.com · 7 Oct 2026
CRM integration: The platform can pull customer feedback data into a CRM for a single view of customer relationships.peoplemetrics.com · 8 Oct 2026
Dashboards: Users can customize interactive dashboards and reports, with training to build dashboards and real-time reports.peoplemetrics.com · 8 Oct 2026
Support and training: The product page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.peoplemetrics.com · 8 Oct 2026