NCH IVM Telephone Answering Attendant
NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses.
What NCH IVM Telephone Answering Attendant is
NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses. It combines voicemail, call attendant, interactive voice response, and autodial functions for uses such as answering, call routing, telephone surveys, order taking, and outbound messages. Menus can route incoming calls, including redirecting them during or after office hours. The product lists capacity for up to 64 simultaneous telephone lines, caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. It can save incoming messages as WAV files; voicemail boxes can forward messages by email or provide internet or remote access. Connections can use a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or a PBX. The product is listed for Linux and Windows, while its system requirements specify Windows XP through 10 and 64-bit Windows support. NCH offers a free trial download. Listed purchases include Basic Answering Machine for $6,995, paid once and Enterprise for $89,900, paid once; a Professional monthly plan is $2,999 a month. NCH warns that a weblet administrator can install programs or access all files on the computer.
Good
- Routes incoming calls with menus and office-hour redirects
- Supports up to 64 telephone lines simultaneously
- Saves voicemail messages as WAV files
- Offers a free trial download
- Connects through telephone boards, modems, SIP, or PBX
Watch out
- Transfer depends on phone-company or PBX features
- Weblet administrators can install programs or access all files
- Listed system requirements specify Windows XP through 10
Who it suits
IVM suits small to medium businesses that need call answering, voicemail, routing, or automated outbound messages. It may also suit organizations using telephone surveys or order-taking workflows.
Verdict
IVM combines call routing, voicemail, and outbound messaging for business telephone workflows. Review the listed system requirements and administrator warning before choosing a setup.
Plans and prices
From NCH IVM Telephone Answering Attendant's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| IVM Telephone Attendant Professional monthly plan | $2,999 a month | Full Professional · Monthly |
| IVM Telephone Attendant Basic Answering Machine | $6,995, paid once | 1 line · 1 mailbox · no menus · no outbound autodial calls |
| IVM Telephone Attendant Small Business | $9,900, paid once | 2 lines · 3 OGM menus · 30 mailboxes · no outbound autodial calls |
| IVM Telephone Attendant Small Interactive System | $25,900, paid once | Up to 2 lines · 70 OGM menus · 8 voice mailboxes |
| IVM Telephone Attendant Professional | $38,500, paid once | Up to 4 lines · 70 OGM menus · 30 voice mailboxes |
| IVM Telephone Attendant Enterprise | $89,900, paid once | Unrestricted · up to 64 lines · single installation license |
The facts
Each one read from NCH IVM Telephone Answering Attendant's own pages, with the date it was checked.
What it does
- Caller features
- Features include caller ID logging, caller keypad menus, call transfer subject to phone company or PBX features, and remote telephone access.checked 3 Oct 2026
- Call routing
- It can play menus to route incoming calls and redirect calls during or after office hours.checked 3 Oct 2026
- Integrations
- NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control.checked 3 Oct 2026
- Line capacity
- The product page lists support for up to 64 telephone lines simultaneously.checked 3 Oct 2026
- Outbound calls
- The product supports automated outbound calls and messages.checked 3 Oct 2026
- Purpose
- IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses.checked 3 Oct 2026
- Security notice
- NCH warns that an IVM weblet administrator can install programs or access all files on the computer, and advises granting admin access only to someone trusted with PC administration.checked 3 Oct 2026
- Support
- NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page.checked 3 Oct 2026
- System requirements
- The product page lists Windows XP, Vista, 7, 8, 8.1, or 10 and says it works on 64-bit Windows.checked 3 Oct 2026
- Telephony connections
- IVM connects to telephone lines through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon.checked 3 Oct 2026
- Voicemail
- IVM can save incoming messages as WAV files and supports voicemail boxes with email forwarding, an internet access page, or remote access.checked 3 Oct 2026
- Who it is for
- NCH positions IVM for small to medium businesses and lists applications including answering, voicemail, call routing, telephone surveys, order taking, and automated outbound messaging.checked 3 Oct 2026
The company
- Founded
- 1993checked 28 Sep 2026
Money
- Trial
- NCH offers a free IVM download and says the trial version can be used to try the software before purchase.checked 3 Oct 2026
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