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NCH IVM Telephone Answering Attendant

NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses.

Place
#7 of 20
Score
6.3

What NCH IVM Telephone Answering Attendant is

NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses. It combines voicemail, call attendant, interactive voice response, and autodial functions for uses such as answering, call routing, telephone surveys, order taking, and outbound messages. Menus can route incoming calls, including redirecting them during or after office hours. The product lists capacity for up to 64 simultaneous telephone lines, caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. It can save incoming messages as WAV files; voicemail boxes can forward messages by email or provide internet or remote access. Connections can use a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or a PBX. The product is listed for Linux and Windows, while its system requirements specify Windows XP through 10 and 64-bit Windows support. NCH offers a free trial download. Listed purchases include Basic Answering Machine for $6,995, paid once and Enterprise for $89,900, paid once; a Professional monthly plan is $2,999 a month. NCH warns that a weblet administrator can install programs or access all files on the computer.

Good

  • Routes incoming calls with menus and office-hour redirects
  • Supports up to 64 telephone lines simultaneously
  • Saves voicemail messages as WAV files
  • Offers a free trial download
  • Connects through telephone boards, modems, SIP, or PBX

Watch out

  • Transfer depends on phone-company or PBX features
  • Weblet administrators can install programs or access all files
  • Listed system requirements specify Windows XP through 10

Who it suits

IVM suits small to medium businesses that need call answering, voicemail, routing, or automated outbound messages. It may also suit organizations using telephone surveys or order-taking workflows.

Verdict

IVM combines call routing, voicemail, and outbound messaging for business telephone workflows. Review the listed system requirements and administrator warning before choosing a setup.

Plans and prices

From NCH IVM Telephone Answering Attendant's own pricing page, checked 3 Oct 2026.

All about pricing
PlanPriceWhat it gives you
IVM Telephone Attendant Professional monthly plan$2,999 a monthFull Professional · Monthly
IVM Telephone Attendant Basic Answering Machine$6,995, paid once1 line · 1 mailbox · no menus · no outbound autodial calls
IVM Telephone Attendant Small Business$9,900, paid once2 lines · 3 OGM menus · 30 mailboxes · no outbound autodial calls
IVM Telephone Attendant Small Interactive System$25,900, paid onceUp to 2 lines · 70 OGM menus · 8 voice mailboxes
IVM Telephone Attendant Professional$38,500, paid onceUp to 4 lines · 70 OGM menus · 30 voice mailboxes
IVM Telephone Attendant Enterprise$89,900, paid onceUnrestricted · up to 64 lines · single installation license

The facts

Each one read from NCH IVM Telephone Answering Attendant's own pages, with the date it was checked.

What it does

Caller features
Features include caller ID logging, caller keypad menus, call transfer subject to phone company or PBX features, and remote telephone access.checked 3 Oct 2026
Call routing
It can play menus to route incoming calls and redirect calls during or after office hours.checked 3 Oct 2026
Integrations
NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control.checked 3 Oct 2026
Line capacity
The product page lists support for up to 64 telephone lines simultaneously.checked 3 Oct 2026
Outbound calls
The product supports automated outbound calls and messages.checked 3 Oct 2026
Purpose
IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses.checked 3 Oct 2026
Security notice
NCH warns that an IVM weblet administrator can install programs or access all files on the computer, and advises granting admin access only to someone trusted with PC administration.checked 3 Oct 2026
Support
NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page.checked 3 Oct 2026
System requirements
The product page lists Windows XP, Vista, 7, 8, 8.1, or 10 and says it works on 64-bit Windows.checked 3 Oct 2026
Telephony connections
IVM connects to telephone lines through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon.checked 3 Oct 2026
Voicemail
IVM can save incoming messages as WAV files and supports voicemail boxes with email forwarding, an internet access page, or remote access.checked 3 Oct 2026
Who it is for
NCH positions IVM for small to medium businesses and lists applications including answering, voicemail, call routing, telephone surveys, order taking, and automated outbound messaging.checked 3 Oct 2026

The company

Founded
1993checked 28 Sep 2026

Money

Trial
NCH offers a free IVM download and says the trial version can be used to try the software before purchase.checked 3 Oct 2026

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