BizPlus IVR
BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent, and logs conversations against customer records.
What BizPlus IVR is
BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent, and logs conversations against customer records. Its visual call-flow designer supports nested menus, schedules, holiday rules, and fallback paths. Calls can be directed by skills, language, territory, round-robin, or sticky-agent rules, with priority queues for key accounts. The platform includes call recording, transcription, keyword flags, agent QA scorecards, and searchable archives. AI voice bots can handle order status, balance enquiries, and appointment booking, with an agent handoff. It also offers a browser-based WebRTC softphone, outbound dialing modes, voice broadcasts, and SMS follow-through. Integrations include BizPlus products, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks, and Power BI, alongside a documented REST API. Launch costs ₹2,499 a month and Growth costs ₹7,999 a month; GST is extra. Enterprise pricing is custom, with deployment and support options including on-premise or private cloud and 24×7 NOC support.
Good
- Visual designer supports nested menus and fallback paths.
- Routing includes skill, language, and territory rules.
- AI voice bots hand off to agents.
- REST API and listed business integrations are available.
- Launch starts at ₹2,499 a month.
Watch out
- GST is extra on listed monthly plans.
- Final quotes depend on users, modules, and deployment.
- Implementation, migration, and training are quoted separately.
Who it suits
BizPlus IVR suits teams that need configurable call routing, call recording, and caller self-service. Its integrations, dialling options, and deployment choices also address contact centres with differing operational requirements.
Verdict
BizPlus IVR combines caller routing, agent tools, automation, and contact-centre features. Buyers should account for extra implementation costs and quote-dependent pricing when evaluating the plans.
Plans and prices
From BizPlus IVR's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Launch | ₹2,499 a month | 1 virtual number · Up to 5 agents · 2-level IVR menu · Call recording (3 months) · Missed-call capture · Basic call reports · Email support · ₹2,499/ per month |
| Growth | ₹7,999 a month | 3 numbers · Up to 25 agents · Unlimited IVR levels · Skill-based routing · WebRTC softphone · CRM screen-pop · Live wallboard · Outbound dialler · Priority support · ₹7,999/ per month |
| Enterprise | — | Unlimited numbers & agents · Everything in Growth · AI voice bots · Call transcription & sentiment · Dedicated SIP trunks · On-premise or private cloud · 99.95% SLA · 24×7 NOC support · Custom/ per month |
The facts
Each one read from BizPlus IVR's own pages, with the date it was checked.
What it does
- Agent softphone
- Agents use a browser WebRTC softphone with screen-pop, dispositions, hold, transfer and conference controls.checked 15 Oct 2026
- AI voice bots
- Voice bots provide self-service for order status, balance checks and appointments, with transfer to an agent.checked 15 Oct 2026
- Automation
- AI voice bots provide speech-driven self-service for order status, balance enquiries and appointment booking, with handoff to an agent.checked 30 Sep 2026
- Availability
- The product page states 99.95% platform availability and lists a 99.95% SLA for Enterprise.checked 30 Sep 2026
- Availability claim
- The product page advertises 99.95% platform availability and an Enterprise 99.95% SLA.checked 15 Oct 2026
- Call flows
- Its drag-and-drop IVR designer supports nested menus, time-of-day rules, holiday handling and fallback paths.checked 30 Sep 2026
- Deployment
- Enterprise pricing lists on-premise or private-cloud deployment, while the softphone runs in a browser.checked 15 Oct 2026
- Deployment and support
- Enterprise includes on-premise or private-cloud deployment and 24×7 NOC support; standard cloud setup is described as going live in two to three working days.checked 30 Sep 2026
- Go-live timing
- A standard cloud setup is said to take two to three working days; toll-free numbers and dedicated SIP trunks typically take one to two weeks.checked 15 Oct 2026
- Industries
- The stated target sectors are healthcare, BFSI, education, e-commerce, real estate, travel, logistics and government helplines.checked 15 Oct 2026
- Integrations
- Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI.checked 15 Oct 2026
- Limit: compensation
- A Glassdoor reviewer complains that pay is lower than comparable employers.checked 15 Oct 2026
- LinkedIn employee listing
- The LinkedIn company page showed 86 associated employees when opened.checked 15 Oct 2026
- Live wallboard
- Supervisors can view queue depth, service level, abandonment, agent state and historical trends in real time.checked 15 Oct 2026
- Missed-call capture
- Missed-call and toll-free campaigns create CRM leads and callback tasks automatically.checked 15 Oct 2026
- Multi-level IVR designer
- The flow editor uses drag-and-drop menus with nested levels, schedules, holiday rules and fallback paths.checked 15 Oct 2026
The company
- Founded
- Landmark TechEdge says it was established in 2013.checked 30 Sep 2026
- Headquarters
- Pune, Maharashtra, Indiachecked 28 Sep 2026
- Limit: company scale
- A Glassdoor reviewer describes Landmark Techedge as a small-scale unit.checked 15 Oct 2026
- LinkedIn company size
- LinkedIn lists Landmark Techedge Pvt. Ltd. as a privately held software-development company with 51–200 employees.checked 15 Oct 2026
- LinkedIn founded year
- LinkedIn lists the company as founded in 2003, which differs from Landmark's own 2013 founding date.checked 15 Oct 2026
- LinkedIn headquarters
- LinkedIn places the company headquarters in Pune, Maharashtra, India.checked 15 Oct 2026
- Maker and location
- Landmark TechEdge Pvt. Ltd. gives its address as Dhruta Complex, Office 104 & 105, Narayan Peth, Pune 411030, Maharashtra, India.checked 30 Sep 2026
- Maker ownership model
- Landmark says it builds and licenses its own BizPlus software and offers customer control of source code, documentation and infrastructure.checked 15 Oct 2026
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