Cloud IVR

What Cloud IVR is

Cloud IVR is a cloud service that handles incoming calls using voice or keypad input, routes callers to configured departments, and can collect voice messages. Users configure call handling through a web interface without hardware devices; the maker says setup can take minutes. The interface supports multiple languages and provides incoming-call reports and statistics. Voice prompts are generated from text rather than recorded in advance, and transcripts of voice messages are sent by email. Starter costs €99.99 per year and includes reporting, automatic voice generation, and a work schedule. Pro costs €499.99 per year and adds API integration, advanced diagrams, and call-out sessions. Enterprise is billed on demand and lists base functionality, custom voices, and API integration. A free trial lets users configure an IVR, but testing is limited to their own phone number. Subscriptions renew automatically unless canceled through account management or support. The terms say refunds are issued for contracts within 14 days of the original purchase and describe the service as provided as is and as available, without security or availability warranties.