Avaya Experience Platform
7.0#3 in telemarketingFrom $48 a monthWebAPISelf-hosted
VisitAvaya Experience Platform vs Cloud IVR
What both publish
| Fact | Avaya Experience Platform | Cloud IVR |
|---|---|---|
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | Cloud IVR is an interactive voice response service that handles caller voice or keypad input, routes calls, and can collect voice messages. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The terms list [email protected] for technical support requests. |
Avaya Experience Platform plans
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Cloud IVR plans
- Starter€99.99 a year
- Pro€499.99 a year
- EnterprisePriced on request
Pick Avaya Experience Platform if…
Avaya Experience Platform is intended for large, complex enterprise contact centers. It may suit organizations that need omnichannel workflows, AI options, and deployment flexibility.
Pick Cloud IVR if…
Cloud IVR may suit people who need to route incoming calls or collect voice messages through a web-configured system. It is intended for people at least 18 years old.