NCH IVM Telephone Answering Attendant
6.3#7 in interactive voice response softwareFrom $2,999 a monthLinuxWindows
Visit| Fact | NCH IVM Telephone Answering Attendant | Voicent |
|---|---|---|
| Integrations | NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control. | The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS. |
IVM suits small to medium businesses that need call answering, voicemail, routing, or automated outbound messages. It may also suit organizations using telephone surveys or order-taking workflows.
Voicent suits organizations that need automated voice, email or text outreach with call-center tools. Its browser-hosted service is an option for teams accessing it from different devices; on-premise users need Windows.