Mebius Voice of Customer
Mebius Voice of Customer is a paid web platform that combines online reviews, in-store feedback, and staff input for customer-experience analysis.
What Mebius Voice of Customer is
Mebius Voice of Customer is a paid web platform that combines online reviews, in-store feedback, and staff input for customer-experience analysis. It analyzes reviews from Google, Trustpilot, Tripadvisor, vertical platforms, and social media, translating them automatically and grouping topics. Natural-language processing assesses sentiment and emotions. Branded QR codes lead shoppers to mobile-optimized, store-specific micro-surveys using NPS categories, while configurable alerts can flag critical responses. Voice of Store collects structured feedback from point-of-sale staff. Performance Indexing combines rating impact with review frequency to support prioritization. Custom dashboards and automated reports help share results, and predictive analysis is intended to identify early warnings and emerging trends. Listed connected sources include Google, Trustpilot, Tripadvisor, Trovaprezzi, Facebook, App Store, and Google Play. The platform targets retail, food service, automotive, pharmacy, and grocery businesses. Silver, Gold, and Platinum plans are available with pricing on request.
Good
- Combines reviews, QR surveys, and staff feedback
- Provides sentiment and emotion analysis
- Supports configurable critical-response alerts
- Offers dashboards and automated reports
- Includes predictive analysis and prioritization
Watch out
- Pricing is available only on request
- No free plan is listed
- Advanced capabilities vary by plan
Who it suits
Voice of Customer suits businesses in retail and related sectors that need review analysis, store surveys, staff feedback, and sentiment reporting.
Verdict
Mebius Voice of Customer brings multiple feedback channels into one analytics platform with prioritization, reporting, and predictive views. Its web delivery and sector focus fit organizations managing customer experience across stores and digital sources.
Plans and prices
From Mebius Voice of Customer's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Gold | Priced on request | 5 custom forms · weekly data updates · extended platform access · Voice of Store · in-store feedback |
| Platinum | Priced on request | 3 forms per store · daily data updates · advanced predictive capabilities · competitive benchmarking |
| Silver | Priced on request | 3 custom forms · monthly data updates · basic platform features · online review analysis |
The facts
Each one read from Mebius Voice of Customer's own pages, with the date it was checked.
The company
- Company
- Voice of Customer was created within Mebius srl, which the maker identifies as a mystery shopping company.checked 8 Oct 2026
- Headquarters
- Rome, Italychecked 28 Sep 2026
What it does
- Dashboards
- The platform offers customizable dashboards and automated reports for sharing data across an organization.checked 8 Oct 2026
- In-store surveys
- The QR feedback module offers store-specific branded QR codes and mobile-optimized contextual micro-surveys.checked 8 Oct 2026
- Integrations
- The site lists Google, Trustpilot, Tripadvisor, Trovaprezzi, Facebook, App Store, and Google Play as connected sources.checked 8 Oct 2026
- NPS and alerts
- The QR feedback module uses NPS categories and can send configurable alerts on critical responses.checked 8 Oct 2026
- Predictive analysis
- The platform says it identifies early warnings and emerging trends before they spread.checked 8 Oct 2026
- Prioritization
- Performance Indexing combines issue impact on ratings with review frequency in a prioritization matrix.checked 8 Oct 2026
- Product
- Voice of Customer combines online reviews, in-store feedback, and staff feedback in a customer experience analytics platform.checked 8 Oct 2026
- Review analysis
- The platform analyzes reviews from Google, Trustpilot, Tripadvisor, vertical platforms, and social media, with automatic translation and topic clustering.checked 8 Oct 2026
- Sectors
- The maker describes the platform for retail, food service, automotive, pharmacy, and grocery businesses.checked 8 Oct 2026
- Security and quality
- The company’s About page states that its quality is ISO 9001 certified.checked 8 Oct 2026
- Sentiment
- Its natural language processing algorithms analyze sentiment and emotions in customer feedback.checked 8 Oct 2026
- Staff feedback
- Voice of Store collects structured feedback from staff who work at the point of sale.checked 8 Oct 2026
- Support and sales
- The maker invites prospective customers to request a tailored demo and lists [email protected] and +39 02 4507 1108 for contact.checked 8 Oct 2026
Money
- Free benchmark
- The maker offers a free, no-commitment benchmark on request, while continuous monitoring and retailer-level breakdown are described as part of the product.checked 8 Oct 2026
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