Knowmax

What Knowmax is

Knowmax is an AI-assisted knowledge management platform for customer experience teams. Its tools include a knowledge base, no-code cognitive decision trees, visual guides, and learning management features. An omnichannel knowledge base distributes self-help guides across digital channels, while the maker describes AI-assisted knowledge and decision trees for CX workflows. Integrations are described for helpdesks, CRMs, chatbots, social media, websites, and mobile apps, with named connections for SAP, Salesforce, Genesys, Zendesk, Freshdesk, Talkdesk, Exotel, and a Chrome extension. Supported content includes documents, apps, and web material; synchronization is real time and permissions are role-based. Knowmax is available through the web, an extension, and an API. Its security description cites GDPR alignment, SOC 2 Type II certification, ISO 27001, and safeguards for protected health information consistent with HIPAA. The product is paid with pricing on request, and its Enterprise plan directs buyers to contact sales. Knowmax is headquartered in Gurugram, India, and is described as a KocharTech brainchild.