Keeping
Keeping turns Gmail and Google Workspace into a shared inbox and help desk where teams handle customer emails as tickets.
What Keeping is
Keeping turns Gmail and Google Workspace into a shared inbox and help desk where teams handle customer emails as tickets. Within Gmail, teammates can assign, track, prioritize, and resolve messages, with internal notes, ticket statuses, and collision detection to coordinate work. Shared drafts are included on Advanced and HIPAA plans. Workflows can assign, tag, prioritize, and process incoming email: Essentials includes two workflows, while Advanced and HIPAA include unlimited workflows. Reporting covers agent performance and mailbox response metrics; advanced reports and CSV export are available on the higher plans. Keeping lists integrations with Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com. Its Zapier connection sends ticket data to other tools, but cannot create or update Keeping tickets. The service works exclusively with Gmail, Google Workspace, and G Suite. Its Chrome extension is compatible with Chrome and Safari, and a mobile-friendly portal is available on iPhone and Android.
Good
- Assigns, tracks, prioritizes, and resolves emails as tickets.
- Includes internal notes and collision detection.
- Automates incoming email workflows.
- Mobile-friendly portal works on iPhone and Android.
- 14-day trial available.
Watch out
- No free plan.
- Works exclusively with Gmail, Google Workspace, and G Suite.
- Essentials requires at least two users.
- Zapier cannot create or update Keeping tickets.
Who it suits
Keeping suits teams that manage customer support, HR, or IT email through Gmail or Google Workspace. Essentials is positioned for small teams, while Advanced is intended for higher volumes.
Verdict
Keeping adds ticket workflows and team coordination to Gmail-based shared email. Check that your team uses a supported mail platform and that the plan's user and mailbox limits fit its needs.
Plans and prices
From Keeping's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | $14 a month | 2-user minimum · up to 10 agents · 2 shared mailboxes · 2 workflows · $14 per user per month, billed annually; $19 billed monthly |
| Advanced | $24 a month | 2-user minimum · unlimited agents · unlimited shared mailboxes · unlimited workflows · $24 per user per month, billed annually; $29 billed monthly |
| HIPAA | $49 a month | 2-user minimum · unlimited agents · unlimited shared mailboxes · signed BAA · $49 per user per month, billed annually; $59 billed monthly |
The facts
Each one read from Keeping's own pages, with the date it was checked.
What it does
- Analytics
- Reporting includes agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA.checked 7 Oct 2026
- Automation
- Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows.checked 7 Oct 2026
- Collaboration
- Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans.checked 7 Oct 2026
- Integrations
- The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations.checked 7 Oct 2026
- Mobile access
- Keeping provides a mobile-friendly portal that its pricing page says can be used on iPhone and Android devices.checked 7 Oct 2026
- Product
- Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email.checked 7 Oct 2026
- Security
- Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication.checked 7 Oct 2026
- Support
- Essentials includes email support, while the HIPAA plan includes a dedicated account manager.checked 7 Oct 2026
- Ticket workflow
- Teams can assign, track, prioritize, and resolve customer emails as tickets inside Gmail.checked 7 Oct 2026
- Zapier limitation
- Keeping's Zapier integration sends ticket data from Keeping to other tools; its documentation says creating or updating tickets in Keeping through Zapier is not currently supported.checked 7 Oct 2026
Where it runs
- Browser and Gmail requirement
- Keeping works exclusively with Gmail, Google Workspace, and G Suite; its Chrome extension is compatible with Chrome and Safari.checked 7 Oct 2026
The company
- Company
- Keeping says it was founded in 2016 and is based in Brooklyn, New York.checked 7 Oct 2026
- Headquarters
- Brooklyn, New York, United Stateschecked 28 Sep 2026
- Intended teams
- The maker recommends Essentials for small teams and Advanced for higher volumes, and describes use cases including customer support, HR, and IT or tech support.checked 7 Oct 2026
Money
- HIPAA plan
- The HIPAA plan includes full HIPAA compliance and an executed BAA; the maker describes it as intended for organizations requiring a signed BAA.checked 7 Oct 2026
Alternatives to Keeping
- 1
Serif
Free planiOSWebmacOSWindows8.1From $30 a month - 2
Coherence
Free planAndroidWebAPImacOS8.0From $12 a month - 3
Cerb
Free planOpen sourceWebAPILinuxSelf-hosted7.9From $40 a month - 4
Front
AndroidiOSWebAPI7.9From $25 a month - 5
Drag
AndroidiOSWebAPI7.8From $12 a month - 6
Zoho TeamInbox
Free planAndroidiOSWeb7.4From $0.99 a month