Coherence
Coherence is a customer operations platform from Brightyard, Inc.
What Coherence is
Coherence is a customer operations platform from Brightyard, Inc. that connects CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations one place to manage incoming conversations, combining customer context, replies, and internal discussion. Teams can assign ownership, add internal notes, check teammate presence, and work on shared drafts. Categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize the queue. Staff can choose published Knowledge articles and review suggested replies with source references, editing drafts before sending; AI generation uses the workspace’s configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise plans. Coherence lists two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API; webhooks are on the roadmap for Pro and Team. The service is offered on web and Android, with an API platform. The Android app includes mail, chat, calendar, tasks, and Nash, with push notifications configurable by category. Coherence says data is encrypted at rest and in transit and hosted on SOC 2 certified infrastructure.
Good
- Combines customer context, replies, and internal discussion in one inbox.
- Supports ownership, teammate assignment, internal notes, and shared drafts.
- Queue tools include custom fields, rules, snoozes, and reminders.
- Suggested replies can reference published Knowledge articles.
- Offers Gmail, Outlook, calendar, and REST API integrations.
- Android app includes mail, chat, calendar, tasks, and Nash.
Watch out
- Shared Inbox is excluded from Free and Starter plans.
- Team requires a minimum of 10 paid seats.
- Service is unavailable in several regions, including the EEA and UK.
- Webhooks are described as being on the roadmap for Pro and Team.
Who it suits
Coherence suits businesses managing relationships with customers, partners, vendors, and team members, including service jobs, client projects, and consulting engagements. Shared Inbox is aimed at teams that need shared ownership and organized handling of incoming conversations.
Verdict
Choose Coherence if your team needs shared conversation handling alongside customer context, assignment, and queue controls. Look elsewhere if you need Shared Inbox on Free or Starter, or if your business is in a region where the service is unavailable.
Plans and prices
From Coherence's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 50 AI credits/month · 2,500 records · 3 custom modules · 3 users |
| Pro | $29 a month | 2,500 AI credits/month · 100,000 records · 50 custom modules · Shared Inbox · per user per month |
| Starter | $12 a month | 500 AI credits/month · 25,000 records · 10 custom modules · 10 users · per user per month |
| Team | $79 a month | 10,000 AI credits/month · 500,000 records · 100 custom modules · Shared Inbox · per user per month; 10-seat minimum |
The facts
Each one read from Coherence's own pages, with the date it was checked.
What it does
- Agents API
- The Agents API accepts natural-language messages at POST /v1/agents/messages and supports synchronous responses or optional server-sent-event streaming.checked 15 Oct 2026
- API documentation
- Documentation includes API overview, authentication, SDK, modules, search, field types, versioning, errors and other reference sections, with an OpenAPI specification.checked 15 Oct 2026
- API limitation
- File attachment management is marked planned and there is currently no public API for uploading or attaching files.checked 15 Oct 2026
- Assignment and collaboration
- Shared Inbox supports conversation ownership, teammate assignment, internal notes, presence, and shared drafts.checked 8 Oct 2026
- Capterra description
- Capterra describes Coherence as an extended relationship-management platform combining email, tasks, business data, AI and automation.checked 15 Oct 2026
- Capterra feature count
- Capterra lists 35 features, including permissions, activity tracking, AI Copilot, API, calendar management and collaboration tools.checked 15 Oct 2026
- Capterra integrations
- Capterra lists seven integrations, including ActiveCampaign, Airtable, Gmail, Google Calendar, Google Sheets, Microsoft 365 and Outlook.checked 15 Oct 2026
- Capterra support
- Capterra lists email/help desk, FAQ or forum, knowledge base and chat support options.checked 15 Oct 2026
- Changelog news
- On July 13, 2026 Coherence announced its official TypeScript SDK covering every v1 endpoint and typed agent streaming.checked 15 Oct 2026
- Compliance and residency
- Coherence says it runs on SOC 2 certified infrastructure, stores data in United States data centers and excludes several regions from availability.checked 15 Oct 2026
- Data location and availability
- Coherence says data is stored in the United States and the service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions.checked 8 Oct 2026
- Desktop installation
- Coherence can be installed as a progressive web app in a standalone desktop or mobile window with cached core assets.checked 15 Oct 2026
- Email privacy
- Personal emails remain private unless explicitly shared or linked to shared records, while linked messages inherit record permissions.checked 15 Oct 2026
- Email providers
- Two-way mailbox synchronization supports Gmail/Google Workspace and Outlook/Microsoft 365.checked 15 Oct 2026
- Google Play data safety
- Google Play reports no third-party data sharing, possible collection of personal information and messages, encryption in transit and user-requested deletion.checked 15 Oct 2026
- Google Play developer
- The Android app is published by Brightyard Inc. at 3440 Bernese Ct, Carson City, Nevada, with [email protected] as support contact.checked 15 Oct 2026
- Google Play listing
- The Google Play listing describes Coherence as an AI-native all-in-one business platform and shows an August 3, 2026 update.checked 15 Oct 2026
- Integrations
- The integration directory lists connections including HubSpot, Salesforce, Pipedrive, Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Calendar, Sheets, Drive, Notion, Airtable, Asana, ClickUp, Jira, Mailchimp, WordPress and Stripe.checked 15 Oct 2026
- Intended users
- Coherence says its workspace is for businesses managing relationships across customers, partners, vendors, and team members, including service jobs, client projects, and consulting engagements.checked 8 Oct 2026
Where it runs
- Android app
- The Android app provides mail, chat, calendar, tasks, custom modules, Agent Home approvals and category-specific push notifications.checked 15 Oct 2026
- iOS limitation
- The roadmap lists an iOS app as planned while Android is available now.checked 15 Oct 2026
The company
- Company
- The site footer identifies Brightyard, Inc. as the company behind Coherence.checked 8 Oct 2026
- Company headquarters
- The DPA gives Brightyard, Inc.'s principal place of business as 3440 Bernese Ct, Carson City, Nevada 89705, United States.checked 15 Oct 2026
- Company legal name
- The service is owned and operated by Brightyard, Inc., a Delaware corporation.checked 15 Oct 2026
The full review of Coherence
Coherence is a customer-operations workspace that combines shared conversation handling with CRM context, workflows, and AI-assisted work. It suits businesses coordinating customer, partner, vendor, and project relationships, particularly when several teammates share responsibility for replies. Its strongest case is a structured inbox tied to broader operations; teams wanting only inexpensive shared email should look at narrower options.
Overview
Coherence brings CRM data, communications, workflows, websites, campaigns, and AI agents into one workspace. Shared Inbox puts customer context beside replies and internal discussion, giving sales, support, and operations a common place to work incoming conversations. That model fits service jobs, client projects, and consulting engagements where an inbox is part of a wider relationship process rather than an isolated mailbox.
The important catch is plan placement. Shared Inbox is included only with Pro, Team, and Enterprise, so the Free and Starter tiers cannot serve as low-cost shared-inbox deployments.
Key features
Collaborative conversation handling
Ownership, teammate assignment, internal notes, presence, and shared drafts make handoffs explicit and help prevent duplicate replies. Collision detection is a practical safeguard when multiple people open the same conversation, while internal comments keep coordination out of the customer-facing thread.
Queues and AI assistance
Categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders let teams shape queues around their process instead of treating every message alike. Staff can select published Knowledge articles and review suggested replies with source references before editing and sending them. AI generation uses the workspace's configured AI provider, so the value depends on how that provider and the team's knowledge content are configured.
Connections and security
Two-way Gmail and Outlook email sync, Google or Microsoft Calendar sync, and a REST API connect the workspace to common communication and scheduling systems. Webhooks are on the roadmap for Pro and Team, so teams needing them immediately should account for that limitation. Data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and hosting is on SOC 2 certified infrastructure. Role-based access, scoped and revocable workspace API keys, and Team-plan audit trails provide useful governance controls.
Pricing
Free costs nothing and allows 3 users, 50 shared AI credits per month, and 2,500 records. It is suitable for a small workspace evaluating the broader platform, but it does not include Shared Inbox.
Starter has custom pricing, supports up to 10 users and 25,000 records, and includes 500 AI credits per month. It still excludes Shared Inbox, making it a poor fit if shared conversation handling is the reason you are choosing Coherence.
Pro costs $29 per user per month, billed monthly, for up to 25 users, 100,000 records, and 2,500 AI credits per month. This is the first listed tier with Shared Inbox and the clearest choice for a small or mid-sized team that needs it without a 10-seat commitment.
Team uses custom pricing, supports up to 100 users and 500,000 records, includes Shared Inbox and 10,000 AI credits per month, and requires a minimum of 10 paid seats. It is aimed at larger operations that need substantially more records, users, and governance; Enterprise pricing is also custom.
A 7-day trial is offered, and Coherence uses a freemium model. Community, email, and priority support are listed across its plans.
Platforms
Coherence is available on web and Android, with an API for integrations. The Android app covers mail, chat, calendar, tasks, and Nash, with push notifications configurable by category. Gmail and Outlook are supported mail platforms.
Who it's for
Choose Coherence for teams managing customer, partner, vendor, or internal relationships across service work, projects, and consulting. It is particularly appropriate when assignment, queue rules, response targets, and customer context matter as much as sending email. The United States is the data-storage location, and the service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions, which may rule it out for geographically constrained organizations.
Pros and cons
Pros
- Structured collaboration: ownership, assignment, presence, shared drafts, internal comments, and collision detection support accountable handoffs.
- Detailed queue controls: rules, fields, response targets, snoozes, and reminders accommodate distinct operational processes.
- Broader workspace: CRM, communications, workflows, calendars, and AI assistance sit alongside the inbox.
- Security foundations: strong encryption, SOC 2 certified infrastructure, access controls, and Team audit trails support governed deployments.
Cons
- Inbox access starts at Pro: Free and Starter cannot provide Shared Inbox.
- Per-user Pro pricing: $29 per user per month can become costly as teams grow.
- Team commitment: the Team plan requires at least 10 paid seats.
- Regional restriction: service availability excludes several major markets, including the EEA, UK, Switzerland, Australia, and Canada.
Alternatives
Shared Inbox Software is the broader category to browse when you want to compare dedicated inbox products.
Serif is a paid option on iOS, macOS, web, and Windows with email triaging, drafting, a task manager, knowledge base, meeting recorder, and Serif AI; choose it when that cross-device productivity mix matters more than Coherence's queue model.
Zoho TeamInbox offers freemium shared channels on Android, iOS, and web, including internal discussions and draft sharing; it is a sensible alternative for teams centered on multiple incoming and outgoing channels.
Help Scout provides a free tier for five users with one Inbox and one Docs site, making it worth considering for a small support operation with modest contact and saved-reply limits.
Maxdesk is a web-based freemium help desk with unlimited agents and tickets within fair usage.
UnInbox is an open-source, self-hostable freemium option for teams that prefer local control.
Zavu Inbox is free with two connections and a 2,000-message monthly allowance across WhatsApp, Telegram, Instagram, and Messenger.
Sharebox offers a free browser-based inbox for two shared inboxes and unlimited team members.
Trengo is a paid, multi-platform product for organizations willing to start with a larger annual commitment.
Verdict
Coherence is a strong choice for teams that need Shared Inbox tied to customer context, assignments, queue rules, and a wider operations workspace. Pro is the practical entry point at $29 per user per month. Look elsewhere if you need inbox access on a free or low-cost starter tier, require one of the excluded regions, or only want a simpler shared-mailbox tool.
Getting started
- Visit the Coherence Shared Inbox website.
- Choose a plan; Shared Inbox is included on Pro, Team, and Enterprise.
- Use the 7-day trial or Free plan to get started.
- Access Coherence on the web or Android, or use its API platform.
- Connect Gmail or Outlook email, or sync a Google or Microsoft calendar.
Limits worth knowing
The Free plan includes 3 users, 2,500 records, and 50 shared AI credits per month, but no Shared Inbox. Starter supports up to 10 users, 25,000 records, and 500 monthly AI credits, also without Shared Inbox. Team has a 10-seat minimum.
Questions
Is Coherence free?
Coherence has a Free plan at no cost, with 3 users, 2,500 records, and 50 shared AI credits per month. A 7-day trial is also available.
Which plan includes Shared Inbox?
Shared Inbox is available on Pro, Team, and Enterprise. It is not included in Free or Starter.
Which platforms can I use?
Coherence lists web, Android, and API platforms. Its Android app includes mail, chat, calendar, tasks, and Nash.
What integrations are listed?
The pricing page lists two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Webhooks are on the roadmap for Pro and Team.
Where is Coherence available?
Coherence says data is stored in the United States and the service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions.
