Kanal
Kanal provides WhatsApp marketing and sales tools for Shopify stores, covering cart recovery, campaigns, customer support, and repeat-purchase messaging.
What Kanal is
Kanal provides WhatsApp marketing and sales tools for Shopify stores, covering cart recovery, campaigns, customer support, and repeat-purchase messaging. A checkout event can trigger a WhatsApp reminder with a product image and one-tap payment link, followed by another reminder when needed. Shopify and Klaviyo segments can drive targeted campaigns measured per order. Its AI agent handles product, sizing, shipping, returns, and order-status questions in more than 96 languages, with handoff to a human. A shared inbox places Shopify order details beside conversations and supports assignments, tags, and quick replies. Kanal says it uses the official WhatsApp Business API and manages opt-ins, approved templates, and opt-outs. Integrations include Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge, and PrestaShop, with Splio marked coming soon. A REST API supports non-Shopify shops.
Good
- Cart reminders with one-tap payment links
- AI agent supports 96+ languages
- Shared inbox with order context
- REST API for non-Shopify shops
- Campaign and workflow automation
Watch out
- WhatsApp is the only listed channel
- Free-plan availability conflicts across listings
- Extra markets cost +50€/mo/market
Who it suits
Kanal suits Shopify merchants seeking WhatsApp-based marketing, sales recovery, and support. Agencies and larger teams can use plans with unlimited users and account management.
Verdict
Kanal brings campaign automation, conversational support, and Shopify context into WhatsApp. Check the differing free-plan information and market surcharges before choosing a plan.
Plans and prices
From Kanal's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | €89 a month | 1 user · WhatsApp campaigns · abandoned cart recovery · AI agent · segments · multi-market · 89€ / month; no commitment |
| Scale | €149 a month | 5 users · unlimited automations · advanced automations · Klaviyo integration · dedicated account manager · additional markets +50€/mo/market · 149€ / month; no commitment |
| Business | €350 a month | Unlimited users · expert flow setup · continuous optimization · campaigns on demand · dedicated account manager · additional markets +50€/mo/market · 350€ / month; no commitment |
| Agency | €1,900 a month | Unlimited users · WhatsApp strategy · creative production · campaign copywriting · consolidated client reporting · additional markets +50€/mo/market · 1,900€ / month; no commitment |
The facts
Each one read from Kanal's own pages, with the date it was checked.
What it does
- AI agent
- Kanal’s AI agent answers product, sizing, shipping and returns questions in 96+ languages, sends order status, and can hand a conversation to a human.checked 9 Oct 2026
- API
- Kanal offers a REST API to send orders, checkouts, customers and shipments from any shop into its WhatsApp marketing automations, without Shopify.checked 9 Oct 2026
- Campaigns
- Merchants can sync Shopify and Klaviyo segments and send targeted WhatsApp campaigns measured per order.checked 9 Oct 2026
- Cart recovery
- A Shopify checkout event can trigger a WhatsApp reminder with the product image and a one-tap payment link, followed by another reminder if needed.checked 9 Oct 2026
- Compatibility
- The Shopify App Store listing says installation requires a Shopify account and a selected store.checked 9 Oct 2026
- Integrations
- Kanal lists Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge and PrestaShop integrations; the pricing page marks Splio as coming soon.checked 9 Oct 2026
- Messaging compliance
- The Shopify page says Kanal uses the official WhatsApp Business API and handles opt-in collection, approved templates and opt-outs.checked 9 Oct 2026
- Purpose
- Kanal provides WhatsApp marketing and sales tools for Shopify stores, including cart recovery, campaigns, customer support and repeat-purchase messaging.checked 9 Oct 2026
- Shared inbox
- The shared inbox shows Shopify order context beside conversations and supports assignment, tags and quick replies.checked 9 Oct 2026
- Support
- Business and Agency plans list a dedicated account manager; the Shopify App Store listing says app support is provided by KANAL SAS and that direct support in English is not offered.checked 9 Oct 2026
Money
- Free option
- The Shopify App Store listing says a free plan is available and shows a Free plan, but the maker’s pricing page lists paid plans only.checked 9 Oct 2026
- Plan limits
- The pricing page lists one user for Pro, five for Scale and unlimited users for Business and Agency; extra markets are listed at +50€/mo/market.checked 9 Oct 2026
The company
- Headquarters
- Paris, Francechecked 28 Sep 2026
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