Intermedia Contact Center
The facts below are what the maker publishes about Intermedia Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Intermedia Contact Center's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Center Elite | Priced on request | Pro features plus SMS, web chat, WhatsApp, and email · workforce management · AI features · concurrent licensing |
| Contact Center Pro | Priced on request | Voice-focused features · standalone or integrated with Unite · desktop and web applications · concurrent licensing |
The facts
Each one read from Intermedia Contact Center's own pages, with the date it was checked.
What it does
- Additional integrations
- The integration marketplace lists Contact Center integrations including Activix, Acumatica, Adyen, ConnectWise, and Microsoft Teams.checked 11 Oct 2026
- AI
- The product offers AI transcripts, summaries, sentiment analysis, knowledge assistance, and agent assistance; some evaluator features are sold as an add-on.checked 11 Oct 2026
- Analytics
- Both plans include real-time monitoring, queue and agent dashboards, wallboards, and historical reports.checked 11 Oct 2026
- Audience
- Intermedia says Contact Center is designed for SMBs and mid-market teams and can start with as few agents as needed.checked 11 Oct 2026
- Channels
- Elite includes SMS, web chat, WhatsApp, and email queues alongside voice capabilities.checked 11 Oct 2026
- Deployment
- Contact Center can run standalone, integrate with Unite, or work over an existing UCaaS or on-premises phone system.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans.checked 11 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Licensing
- The product uses concurrent licensing, charging for the maximum number of agents logged in at the same time.checked 11 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Purpose
- The cloud contact center routes incoming calls, chats, emails, and text messages to employees.checked 11 Oct 2026
- Routing
- The plans include automatic call distribution, customizable IVR, and routing by skill, geography, dialed number, or preferred agent.checked 11 Oct 2026
- Security
- Intermedia describes Triple Shield Security as including multi-factor authentication, blocking and geofencing, encrypted communications, and monitored datacenters.checked 11 Oct 2026
- Support
- Intermedia advertises technical support 24 hours a day, 365 days a year, and its support center offers knowledge resources, AI, live chat, and support tickets.checked 11 Oct 2026
- Workforce management
- Yeschecked 23 Sep 2026
The company
- Company
- Intermedia says it was founded in 1993 and is headquartered in Sunnyvale, California.checked 11 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
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