Intermedia Contact Center
5.8#28 in omnichannel contact center softwareWebWindows
VisitIntermedia Contact Center vs VICIdial
What both publish
| Fact | Intermedia Contact Center | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Inbound calling | Yes | Yes |
| Integrations | The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
Intermedia Contact Center plans
- Contact Center ElitePriced on request
- Contact Center ProPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Intermedia Contact Center if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.