HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams.
What HelpHero is
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that guide users across pages, highlight interface elements, and can include user properties in tour text. Checklists show onboarding task progress, while hotspots offer prompts when users click or hover. Teams can tailor tours by language, device, browser, or custom user properties, and create different paths for different users. Analytics track tour interactions and step completion; listed features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. Web-based mobile and tablet apps are supported, but native mobile apps are not.
Good
- No-code builder for multi-step product tours
- Target tours by user properties and device
- Checklists track onboarding task progress
- Supports Google Tag Manager and WordPress
- Email, chat, and conference-call support
Watch out
- No free plan
- Native mobile apps are unsupported
- Tours pause after exceeding 120% of MAU limit
Who it suits
HelpHero suits SaaS teams that want to guide users through web-based products with tours, checklists, and contextual prompts. It is not suited to native mobile apps.
Verdict
HelpHero combines guided tours, checklists, hotspots, and tour analytics for web-based SaaS onboarding. Check its MAU tier and mobile-app limitation before choosing it.
Plans and prices
From HelpHero's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Up to 1,000 MAU | $55 a month | up to 1,000 MAU · all standard and advanced features · $55 per month |
| Up to 2,500 MAU | $115 a month | up to 2,500 MAU · all standard and advanced features · $115 per month |
| Up to 5,000 MAU | $179 a month | up to 5,000 MAU · all standard and advanced features · $179 per month |
| Up to 10,000 MAU | $249 a month | up to 10,000 MAU · all standard and advanced features · $249 per month |
| Up to 20,000 MAU | $299 a month | up to 20,000 MAU · all standard and advanced features · $299 per month |
| Up to 1,000 MAU | $550 a year | up to 1,000 MAU · all standard and advanced features · $550 a year |
| Up to 2,500 MAU | $1,150 a year | up to 2,500 MAU · all standard and advanced features · $1,150 a year |
| Up to 5,000 MAU | $1,790 a year | up to 5,000 MAU · all standard and advanced features · $1,790 a year |
| Up to 10,000 MAU | $2,490 a year | up to 10,000 MAU · all standard and advanced features · $2,490 a year |
| Up to 20,000 MAU | $2,990 a year | up to 20,000 MAU · all standard and advanced features · $2,990 a year |
The facts
Each one read from HelpHero's own pages, with the date it was checked.
What it does
- Analytics
- Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing.checked 3 Oct 2026
- Audience targeting
- Tours can be targeted using language, device, browser, and custom user properties, with different pathways based on user properties.checked 3 Oct 2026
- Checklists and hotspots
- Checklists track onboarding task progress, while hotspots provide contextual tooltips or feature prompts triggered by click or hover.checked 3 Oct 2026
- Hosting and data location
- Production services run on Google Cloud, and user content is stored in Google Cloud US regions using MongoDB Atlas.checked 3 Oct 2026
- Installation
- HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress.checked 3 Oct 2026
- Integration
- The HelpHero Messenger app lets customers access HelpHero tours through Intercom Messenger.checked 3 Oct 2026
- Mobile limitation
- HelpHero works in web-based mobile and tablet apps but does not support native mobile apps.checked 3 Oct 2026
- Product
- HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams.checked 3 Oct 2026
- Product tours
- It creates multi-step walkthroughs that highlight interface elements, span pages, and can include user properties in the text.checked 3 Oct 2026
- Security
- HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers.checked 3 Oct 2026
- Security testing
- HelpHero says independent third-party specialists have tested its systems and processes, alongside ongoing in-house security maintenance.checked 3 Oct 2026
- Support
- HelpHero lists email, chat, and conference-call support, with comprehensive documentation.checked 3 Oct 2026
Where it runs
- Browser and app compatibility
- It supports Chrome, Firefox, Safari, and Edge and works with HTML-based client-side and server-side apps.checked 3 Oct 2026
Money
- Plan limit
- When an account exceeds 120% of its MAU limit, HelpHero pauses its tours until the next billing cycle if the customer has not upgraded.checked 3 Oct 2026
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