Gensolve

Gensolve Practice Manager is a cloud-based system for running independent healthcare practices, from clinical records and appointments to billing and accounts. It is best suited to clinics that want those workflows under one roof, particularly New Zealand practices handling ACC claims. Its scope is substantial, but a quote-based fee and possible charges for booking, messaging, migration and training call for a careful cost check.

Overview

Built with practice managers, Gensolve serves small and large independent practices, including clinics that have outgrown their current software. Cloud access means a clinic does not need to run its own servers, and Gensolve backs up clinic data off-site. That makes it a practical option for practices seeking a broad management system without taking on server upkeep.

Key features

Appointments and clinical records

Online bookings, single and group appointments, reminders, waiting lists, no-show management and recalls cover much of the work involved in coordinating ongoing care across multiple practices. Patient records hold clinical data and treatment notes, with interactive body charts, scores, goals, flags and alerts. This combination will suit clinics that want scheduling and structured documentation connected; practices should factor in that online booking and SMS may be optional extras.

Billing, accounts and reporting

Gensolve links appointments to payment invoicing and also handles expenses, debtors, creditors and bank reconciliation. Performance reports offer comparison and date-range tools, while contact-list segmentation supports targeted campaigns. Together, these features reach beyond basic scheduling, which may appeal to practices trying to manage clinical and financial administration in one system. The trade-off is that clinics wanting only appointment management may be paying for a wider set of workflows than they need.

Telehealth, ACC and integrations

Native video conferencing supports real-time client consultations. For New Zealand practices, the ability to create electronic ACC billing files and import remittance advice to match paid items is a concrete advantage for claims administration. Mailchimp and Xero integrations extend the system into marketing and accounting, though third-party service fees may apply.

Pricing

Gensolve Practice Manager has custom pricing, billed as a flat monthly access fee based on practitioner full-time equivalent (FTE). The per-practitioner model charges no fee for admin staff, which may suit a clinic with a larger administrative team, but the amount depends on clinician FTE and must be established by quote.

Online booking and SMS may be optional extras, and migration or training may bring additional charges depending on the practice’s requirements. The monthly plan includes an online support centre and service team; customers also receive training and a dedicated support team during office hours. Clinics comparing quotes should account for the services they need as well as the base access fee.

Platforms

Gensolve supports Android, iOS, web and Windows. Its cloud-based setup provides access to clinic information without requiring practices to maintain their own servers.

Who it's for

Gensolve is a strong candidate for independent healthcare practices that have outgrown simpler software and want appointments, records, billing and accounts in one system. New Zealand clinics that bill ACC have a particular reason to consider it. A small practice seeking only basic scheduling, or one that needs a clear public price before evaluating a product, may prefer a narrower or more transparently priced option.

Pros and cons

• Pros: Appointment management includes online bookings, waiting lists, no-show handling and recalls across multiple practices, supporting ongoing care coordination.
• Pros: Clinical records combine treatment notes with body charts, scores, goals, flags and alerts, while accounting covers invoicing through bank reconciliation.
• Pros: ACC billing-file creation and remittance matching address a specific administrative need for New Zealand practices.
• Cons: Custom FTE-based pricing makes it harder to budget before receiving a quote.
• Cons: Booking, SMS, migration and training can add costs, so the monthly access fee may not represent the full spend.
• Cons: The breadth of clinical and financial tools may be more than a practice needs if its priority is scheduling alone.

Alternatives

For a broader comparison, start with Physical Therapy Scheduling Software.

Rehab Guru is a better fit for readers who want a free starting point: its Free plan allows six clients, includes exercise and template access with no sending limits, and runs on Android, iOS and web. It does not include add-on modules or customisation.

Apollo Practice Management may suit a solo practitioner who wants a published monthly price and an explicit allowance of 100 texts and 100 faxes: its Single plan is $108 a month. It supports Android, iOS, macOS, web and Windows.

Phyzioline is worth considering for practices looking for a published, capped cloud plan: Professional Cloud is 599 EGP a month, with up to 200 patients and eight staff. It supports Android, API, iOS, macOS, web and Windows.

Empower EMR is an alternative for readers prioritising AI documentation, with AI Premium and AI Premium Plus plans that include unlimited notes or scribing and guidance. It supports Android, iOS, macOS, web and Windows.

OptimisPT is another paid option for Android, iOS and web.

TM3 is a paid option for web and Windows.

ClinicSource offers a published starting price of $74.95 a month, with additional locations priced at $30.95 a month. It supports Android, iOS, macOS and web.

PT Practice Pro is an alternative with custom quotes based on practice size, disciplines, locations and RCM services.

Verdict

Choose Gensolve if your independent practice needs appointments, clinical documentation and financial administration together, especially if you handle New Zealand ACC claims. Its broad workflow coverage and cloud access are the main draws. Look elsewhere if you need an upfront price or only a focused scheduling tool; Gensolve’s quote-based FTE fee and potential extras make total cost a central part of the decision.