TM3
TM3 is a clinic management system for healthcare practitioners, available on the web and Windows.
What TM3 is
TM3 is a clinic management system for healthcare practitioners, available on the web and Windows. Its online booking portal lets patients select an appointment type, location, practitioner, and time; clinics can set booking limits and restrict how far ahead patients may book. Online registrations can be marked provisional so staff can verify them, link them to an existing record, or remove them. The Telehealth module supports virtual consultations over a secure internet connection, and TM3 can link Zoom for appointments and classes. Consultations are not recorded or stored, and each practitioner can be linked to only one Zoom user, with the reverse limit also applying. Automations can create follow-up tasks or communications after cancellations or missed appointments, and trigger post-discharge forms and treatment reviews. The listed automation rates are £0.05 ex VAT, €0.06, and $0.10 AUD ex GST per action. TM3 also supports treatment notes, appointment reminders, and insurance billing. The company behind it, Blue Zinc IT, is based in Belfast, United Kingdom; TM3 was founded in 2002.
Good
- Patients can book by appointment type, location, practitioner, and time.
- Provisional registrations can be checked before linking to records.
- Automations can follow cancellations and missed appointments.
- Supports treatment notes, appointment reminders, and insurance billing.
Watch out
- Automations are charged per action.
- Each practitioner can link to only one Zoom user.
- Online bookings have no API or website integration.
- Practitioners require an available account licence.
Who it suits
TM3 suits healthcare practitioners and clinics that need online bookings, patient records, telehealth, and administrative workflows. Its multi-location dashboard and reporting may also suit organizations managing services across multiple sites.
Verdict
TM3 combines clinic scheduling and records with online bookings, telehealth, and automation options. Clinics should account for per-action automation costs and the booking service's lack of API or website integration.
The facts
Each one read from TM3's own pages, with the date it was checked.
What it does
- Automation
- TM3 automations can create follow-up tasks or communications after cancellations and missed appointments, and trigger feedback forms after discharge.checked 9 Oct 2026
- Automation pricing
- The help article states that automations cost £0.05 ex VAT, €0.06, or $0.10 AUD ex GST per action.checked 9 Oct 2026
- Backups
- The hosted service terms state that Blue Zinc performs daily backups to a secure server area and copies them to a secure off-site location.checked 9 Oct 2026
- Booking limits
- Clinics can set a maximum number of future portal bookings per patient and restrict how far ahead patients can book; the article gives five bookings and 21 days as examples/defaults.checked 8 Oct 2026
- Client access
- Users can access client details, schedules, communications and payments on a laptop, tablet or mobile.checked 9 Oct 2026
- Data protection
- The software licence terms identify the customer as data controller and Blue Zinc as data processor for personal data.checked 8 Oct 2026
- Industries
- TM3 lists physical therapy and healthcare, fitness studios and gyms, talk therapy, and hospitals and large clinics as industries it serves.checked 9 Oct 2026
- Messaging
- The text messaging terms say UK SMS costs 8.5p excluding VAT per message, while some non-UK or Irish destinations may cost more and some countries are unsupported.checked 8 Oct 2026
- Multiple locations
- Its multi-location dashboard lets businesses manage services, clients, staff, finances and activities across locations from one login.checked 9 Oct 2026
- Online booking
- The patient booking portal lets clinics configure online registration, SMS notifications, available services, and booking windows.checked 9 Oct 2026
- Online booking API
- The online bookings FAQ says there is no API or website integration for that booking service, so patients leave the clinic’s site to book.checked 8 Oct 2026
- Online bookings
- Patients can choose an appointment type, location, practitioner and time through the online booking portal.checked 8 Oct 2026
- Patient records
- Clinics can configure online registrations as provisional so staff can verify, link to an existing record or remove them.checked 8 Oct 2026
- Practitioner licensing
- The help article says active practitioners require an available account licence; pay-as-you-go practitioners are charged £1 ex VAT per appointment in their diary.checked 8 Oct 2026
- Product
- TM3 describes itself as practice management software for managing business operations and client services.checked 9 Oct 2026
- Reporting
- TM3 reports cover revenue, retention, admissions and outcome measures, and the company offers bespoke reports.checked 9 Oct 2026
- Security
- The Telehealth terms describe virtual consultations as taking place via a secure internet connection and state that consultations are not recorded or stored.checked 8 Oct 2026
- Security and privacy
- TM3’s hosted service terms identify Blue Zinc IT Ltd as processor of customer personal data and state that it will maintain measures to segregate that data.checked 9 Oct 2026
- Support
- The support terms say Blue Zinc will use reasonable endeavours to respond to category C support requests within 24 normal business hours.checked 9 Oct 2026
Money
- Automation price
- The help article lists automation at £0.05 ex VAT, €0.06, and $0.10 AUD ex GST per action.checked 8 Oct 2026
The company
- Company
- The Telehealth terms identify Blue Zinc IT Ltd as the provider and give its registered office as Dill House, Unit 4C, Castlereagh Business Park, 478 Castlereagh Road, Belfast, BT5 6BQ.checked 8 Oct 2026
- Founded
- 2002checked 28 Sep 2026
- Headquarters
- Belfast, United Kingdomchecked 28 Sep 2026
- Maker
- TM3’s business management page identifies Blue Zinc IT in its copyright notice.checked 9 Oct 2026
