eGain Knowledge Hub
The facts below are what the maker publishes about eGain Knowledge Hub, checked and dated. Our editors have not written about it yet.
Plans and prices
From eGain Knowledge Hub's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Center User | $25 a month | AI-powered knowledge and guidance for contact center agents · per named user per month |
| Enterprise User | $12.50 a month | AI-powered knowledge and guidance for enterprise users outside the contact center · per named user per month |
| Customer Self-Service | $0.20 a month | Session ends on exit or after 20 minutes of inactivity; billing uses 10-minute increments rounded up · per self-service session; buy in blocks of 1,000 billable session units |
The facts
Each one read from eGain Knowledge Hub's own pages, with the date it was checked.
What it does
- Additional compliance
- The security policy says PCI-DSS Level 1, FedRAMP, and HIPAA coverage apply when the customer purchases and maintains the applicable eGain Cloud Service add-on.checked 12 Oct 2026
- AI capabilities
- The product page describes AI reasoning, machine learning, natural language processing, and analytics as powering the platform.checked 12 Oct 2026
- Authoring and governance
- Features include generative AI authoring, WYSIWYG authoring, compliance workflows, revision history, role-based access control, and taxonomy management.checked 12 Oct 2026
- Content analytics
- Yeschecked 21 Sep 2026
- Integrations
- eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys.checked 12 Oct 2026
- Intended customers
- eGain describes the Knowledge Hub as serving contact center agents and digital-first, remote-first businesses seeking customer service knowledge management.checked 12 Oct 2026
- Knowledge delivery
- Knowledge-use features include AI search, content personalization, process guidance, audience-specific portals, feedback, and suggestions.checked 12 Oct 2026
- Publishing audience
- bothchecked 21 Sep 2026
- Purpose
- eGain Knowledge Hub is a contact center knowledge management platform that centralizes customer context, omnichannel content, search, guidance, and analytics.checked 12 Oct 2026
- Salesforce integration
- Agents can search and browse eGain knowledge within Salesforce and add articles as case solutions.checked 12 Oct 2026
- Security
- eGain's security policy describes a security program based on NIST 800-53 and ISO 27001:2013, with annual independent third-party audits that include SOC 2 Type II.checked 12 Oct 2026
- SSO support
- Yeschecked 21 Sep 2026
- Support
- The eGain site lists support contact information at [email protected] and +1 800-821-4358.checked 12 Oct 2026
- Trusted answers
- The product is designed to give agents a single trusted answer and support consistent, compliant processes across touchpoints.checked 12 Oct 2026
- Version history
- Yeschecked 21 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
- Trial
- eGain offers a free trial for a limited period; its pricing page also describes Innovation in 30 Days as a no-cost 30-day guided production pilot.checked 12 Oct 2026
The company
- Headquarters
- Sunnyvale, California, United Stateschecked 28 Sep 2026
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