eGain Knowledge Hub
6.9#78 in knowledge base softwareFrom $0.20 a monthWebAPI
VisiteGain Knowledge Hub vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | eGain Knowledge Hub | Zendesk Guide |
|---|---|---|
| Content analytics | Yes | Yes |
| Free plan | No | No |
| Headquarters | Sunnyvale, California, United States | San Francisco, California, United States |
| Integrations | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Publishing audience | both | both |
eGain Knowledge Hub plans
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick eGain Knowledge Hub if…
You want what its maker publishes above — check its page for the details.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.