eGain Knowledge Hub
6.9#78 in knowledge base softwareFrom $0.20 a monthWebAPI
VisiteGain Knowledge Hub vs ProProfs Knowledge Base
ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | eGain Knowledge Hub | ProProfs Knowledge Base |
|---|---|---|
| AI capabilities | The product page describes AI reasoning, machine learning, natural language processing, and analytics as powering the platform. | The platform includes AI Writer, AI Search, AI Article Translation, AI SEO Optimization, AI Step-by-Step Guide Creator, AI Article Suggestions and AI Insights & Reports. |
| Content analytics | Yes | Yes |
| Free plan | No | Yes |
| Integrations | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | The eGain site lists support contact information at [email protected] and +1 800-821-4358. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
| Version history | Yes | Yes |
eGain Knowledge Hub plans
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Pick eGain Knowledge Hub if…
You want what its maker publishes above — check its page for the details.
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.