Confluence
9.0#1 in knowledge base softwareFrom $5.42 a monthFree planAndroidiOSWebSelf-hosted
VisitConfluence vs eGain Knowledge Hub
eGain Knowledge Hub
6.9#78 in knowledge base softwareFrom $0.20 a monthWebAPI
VisitWhat both publish
| Fact | Confluence | eGain Knowledge Hub |
|---|---|---|
| AI capabilities | Rovo can turn content into timelines, charts, maps, slides, and prototypes | The product page describes AI reasoning, machine learning, natural language processing, and analytics as powering the platform. |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Free plan | Yes | No |
| Headquarters | Sydney, Australia | Sunnyvale, California, United States |
| Publishing audience | both | both |
| Purpose | Confluence is an organization’s single source of truth for knowledge management and project collaboration. | eGain Knowledge Hub is a contact center knowledge management platform that centralizes customer context, omnichannel content, search, guidance, and analytics. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | The eGain site lists support contact information at [email protected] and +1 800-821-4358. |
| Version history | Yes | Yes |
Confluence plans
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
eGain Knowledge Hub plans
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
Pick Confluence if…
Confluence suits teams that need a shared place for documentation, project planning and collaborative work. It is particularly relevant for teams that use Jira or want pages, whiteboards and databases in the same workspace.
Pick eGain Knowledge Hub if…
You want what its maker publishes above — check its page for the details.