Dialpad Meetings

Overview

Dialpad Meetings combines video calls with live transcription, automated notes, and follow-up summaries. It suits hybrid and remote teams meeting with colleagues or outside partners; its appeal is a low-friction way to capture what happened, while several practical capabilities sit behind Business.

Guests can join in a browser or app without downloading software or entering a PIN. Screen sharing, whiteboards, and file collaboration add ways to work together during calls, and integrations include Salesforce, Slack, Google Calendar, Microsoft Teams, Outlook, Intercom, and Miro. Meetings can run up to 300 minutes, enough for many sessions but a real constraint for teams that regularly hold longer calls.

Computer-connected conference signaling and media use DTLS and SRTP encryption. Screen sharing is encrypted in transit and at rest during a session, and Dialpad says shared information is not stored after sharing ends. PSTN-connected calls are not encrypted, so teams discussing sensitive material should distinguish computer audio from telephone dial-in. HIPAA compliance requires signing a Business Associate Agreement.

Key features

• Live transcripts and recaps: Meetings can produce real-time transcripts and automatic email recaps with transcripts, recordings, and action items. That gives distributed teams a follow-up record, though the Business plan is where Dialpad AI features are included.
• Collaboration tools: Screen sharing, whiteboards, and file collaboration support more than one-way presentations. The feature set is useful for working through material together, not just delivering a call.
• Browser and app access: Participants can join without installing software or entering a PIN, which reduces setup friction for customers and partners. Native desktop apps are available for Mac and Windows; mobile browsers on iOS and Android support audio and video.
• Large meetings: The Large Meetings add-on raises the participant limit to 1,500 and adds advanced moderator tools. That scale is valuable for larger events, but the standard Business plan is capped at 100 participants per conference.
• Recording: Free accounts can record audio only; video recording requires a Business account. Teams that need a visual record of presentations or demonstrations should not treat Free as a complete recording solution.
• International calling: International access numbers are unavailable on Free. Business adds international dial-ins and dial-out to participants, which matters for teams with attendees who cannot or do not want to join over the internet.

Pricing

Dialpad Meetings uses a freemium model. Free is free and covers video meetings and core meeting features. A separate Free plan description specifies basics, audio-only recording, and no international access numbers. It is a sensible starting point for teams that need core calls, but not for those requiring video recordings or international dial-in.

Business has custom pricing. It supports up to 100 participants per conference, recurring conferences, international dial-ins, dial-out to participants, and Dialpad AI features. The plan also includes co-hosts, custom action items, and PIN-protected meetings. Business is the more suitable choice when teams need AI capabilities, stronger meeting controls, or video recording; custom pricing means buyers should confirm cost and seat terms before committing.

The Large Meetings add-on increases the maximum to 1,500 participants and adds advanced moderator tools. No price or term is given for the add-on, so it is best viewed as a separate requirement to discuss rather than an assumed part of Business.

Platforms

Dialpad Meetings works in web browsers, with native desktop apps for Mac and Windows. Mobile browsers on iOS and Android support audio and video. This range makes it practical for teams whose participants join from different device types, although the stated native desktop app availability is limited to Mac and Windows.

Who it's for

Dialpad Meetings is strongest for hybrid and remote teams that want straightforward calls with transcripts, recaps, and collaborative tools, especially when they regularly invite customers or partners. Free can serve teams with basic meeting needs and no requirement for video recording or international access numbers. Teams needing those capabilities, AI features, or business controls should assess Business; organizations running meetings above 100 participants need the Large Meetings add-on.

Pros and cons

• Pro: Guests can join without a download or PIN. Browser and app access makes external meetings less cumbersome to start.
• Pro: Transcripts and recaps can keep follow-up work organized. Email summaries can include transcripts, recordings, and action items.
• Pro: Collaboration extends beyond screen sharing. Whiteboards and file collaboration support shared work during a call.
• Con: Free recording is audio-only. Teams needing video recordings must move to Business.
• Con: Free lacks international access numbers. International dial-ins and dial-out are Business capabilities.
• Con: PSTN-connected calls are not encrypted. Teams handling sensitive discussions need to consider the connection type.
• Con: Standard Business meetings top out at 100 participants. Larger gatherings require the Large Meetings add-on.

Alternatives

For a broader category comparison, browse Video Conferencing Software. Readers comparing adjacent calling or sales tools can also browse Voicemail Drop Software.

• Zoho Voice is another freemium option with a free plan and a free trial, and supports a broad range of platforms including Linux and browser extensions.
• Freshsales has a free plan for up to three users and a Growth plan priced at $9 a month, billed annually; it is an alternative to consider when evaluating a sales-focused product.
• Ring.io offers a Startup plan at $120 a month with monthly billing and an annual commitment; consider it when comparing a paid calling option.
• Agile CRM has a free plan for up to 10 users, with 1,000 contacts and companies plus unlimited deals, tasks, and documents; it may suit readers comparing CRM options.
• Zoom Scheduler has a Scheduler Basic plan with one personal booking page and one calendar connection, and a Scheduler plan at $4.99 a month billed annually; consider it for scheduling rather than video-meeting features.
• CloudTalk AI Voice Agent is a paid option with a free trial and an AI Receptionist plan that includes 50 minutes and inbound calls.
• Drop Cowboy is a paid service without a free plan or trial, with a Wholesale BYOC option priced at priced on request plus carrier fees.
• Salesforce Sales Cloud has a Free Suite at no cost and a Starter Suite at $25 a month, billed monthly; it is an alternative to evaluate when comparing sales software.

Verdict

Choose Dialpad Meetings if your team wants video calls that produce transcripts and useful follow-up, with low-friction guest access and collaboration tools. Free makes a reasonable entry point for core meetings, but video recording, international dial-ins, and Business controls make the paid tier necessary for more demanding workflows. Look elsewhere or budget for the add-on if your standard meetings need more than 100 participants.