CWILL Post-Purchase
Summary
CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection for brands managing the customer experience after checkout. Branded tracking pages show real-time updates and can include product recommendations and review requests. The free tracking tier lists access to more than 1,600 carriers, but its 20 monthly credits are exhausted, the free Order Tracking plan becomes unavailable. Customers can use a self-service returns portal and choose an exchange or store credit before requesting a refund. Merchants can offer optional shipping protection at checkout; CWILL says claims can be resolved within 48 hours. Order Tracking Professional lists integrations with Klaviyo, PayPal, and Gorgias, as well as developer APIs and webhooks. The service is described as built for Shopify and direct-to-consumer brands, and is available on web and through API access. Order Tracking Essential costs $11.00 USD per month for 200 credits; Professional costs $59.00 USD per month for 2,000 credits. CWILL says it processes end-user data as a data processor under merchant instructions and does not use service-collected personal data to train large language models.
Who it is for
CWILL Post-Purchase suits Shopify and direct-to-consumer brands seeking order tracking, returns, and optional shipping protection. Professional plan integrations and APIs may suit merchants connecting tracking to other tools.
What is good
- Branded tracking pages show real-time updates.
- Returns portal offers exchanges or store credit before refunds.
- Free tracking tier lists access to over 1,600 carriers.
- Professional includes APIs, webhooks, and listed integrations.
What to know first
- Free Order Tracking becomes unavailable after 20 monthly credits.
- Essential costs $11.00 USD per month.
- Enterprise costs $479.00 USD per month.
Verdict
CWILL Post-Purchase brings tracking, returns, and shipping protection together for the post-checkout experience. Its free tracking credits are limited, so consider expected monthly order volume when assessing the plans.
CWILL Post-Purchase plans and pricing
All plansCompared on order tracking software
Facts
- Purpose
- CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection to help brands improve the post-checkout experience.cwill.com · 3 Oct 2026
- Tracking
- Its branded tracking pages provide real-time updates, product recommendations, and review requests, and the free tier lists access to 1,600+ carriers.cwill.com · 3 Oct 2026
- Returns
- The returns portal lets customers self-serve and offers an exchange or store credit before a refund.cwill.com · 3 Oct 2026
- Shipping protection
- Merchants can offer opt-in protection at checkout, and the site says claims can be resolved within 48 hours.cwill.com · 3 Oct 2026
- Integrations
- The Professional order-tracking plan lists integrations with Klaviyo, PayPal, and Gorgias, plus developer APIs and webhooks.cwill.com · 3 Oct 2026
- API
- CWILL provides developer APIs and webhooks as Professional plan features for Order Tracking.cwill.com · 3 Oct 2026
- Trial
- The pricing page says every paid plan includes the same free-trial period, but it does not state the trial length there.cwill.com · 3 Oct 2026
- Limit
- The free Order Tracking plan becomes unavailable after its monthly credits are exceeded.cwill.com · 3 Oct 2026
- Support
- The Enterprise Order Tracking plan includes a dedicated onboarding manager, customer success manager, and dedicated priority support.cwill.com · 3 Oct 2026
- Security and privacy
- CWILL says it processes end-user data for merchants as a data processor under merchant instructions and its Data Processing Agreement.cwill.com · 3 Oct 2026
- Privacy
- CWILL states that it does not use personal data collected through its services to train large language models.cwill.com · 3 Oct 2026
- Audience
- CWILL describes its software as built for Shopify and direct-to-consumer brands.cwill.com · 3 Oct 2026
- Company
- CWILL says it was founded in 2014 and is a US-based company with a global team.cwill.com · 3 Oct 2026
Company
- Headquarters
- 201 Commonwealth Ct, Ste 220, Cary, NC, United Statescwill.com · 28 Sept 2026
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Sources
- cwill.com/solutions/post-purchase/· checked 3 Oct 2026
- cwill.com· checked 3 Oct 2026
- cwill.com/pricing/order-tracking/· checked 3 Oct 2026
- cwill.com/privacy-policy/· checked 3 Oct 2026
- cwill.com/about-us/· checked 3 Oct 2026