CivicPlus Utility Billing
- Android app
- Yes
- Free plan
- No
- Runs on
- Android, iOS, Web
Summary
CivicPlus Utility Billing is a cloud-based system for local governments to manage utility bills, payments, resident accounts, and field work. It supports services such as water, sewer, sanitation, and electric, with a rules-based billing engine for invoicing, payment processing, and complex rate structures. Residents can use its portal to check balances and usage history, make payments, and submit or follow service requests. Mobile work orders and GIS-based task management connect field assignments to billing workflows; completed meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment processors, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability assessments. It also states that its solutions maintain 99.9% uptime and offers emergency support 24/7/365, alongside customer onboarding, training, and ongoing support. Pricing is available by request; no price is listed.
Who it is for
It suits local governments, including small and midsized governments and teams with limited resources. It is relevant to utility providers that need billing and field-service workflows for municipal services.
What is good
- Supports water, sewer, sanitation, and electric billing.
- Rules-based billing handles complex rate structures.
- Resident portal includes balances, history, payments, and requests.
- Completed field work updates billing records in real time.
- Integrates with supported ERP, GIS, and metering systems.
What to know first
- Pricing is available only by request.
- Platform availability is stated for Android, iOS, and web.
Verdict
CivicPlus Utility Billing brings utility billing, resident account access, and field operations into one system for local governments. Prospective customers need to request a custom estimate to learn the price.
CivicPlus Utility Billing plans and pricing
All plansCompared on utility billing software
- Utility types
- water, sewer, sanitation, electric, irrigationcivicplus.com
- Billing model
- mixedcivicplus.com
- Rate management
- Yescivicplus.com
- Meter data import
- Yescivicplus.com
- Payment processing
- Yescivicplus.com
- Autopay
- Yescivicplus.com
- Customer account portal
- Yescivicplus.com
Facts
- Purpose
- CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations.civicplus.com · 3 Oct 2026
- Billing
- It automates invoicing and payment processing and supports complex rate structures with a rules-based billing engine.civicplus.com · 3 Oct 2026
- Resident portal
- Residents can access billing information and usage history, review balances, make payments, and submit and track utility service requests through the portal.civicplus.com · 3 Oct 2026
- Field operations
- Mobile work orders and GIS-powered task management connect field assignments and service activity with billing workflows.civicplus.com · 3 Oct 2026
- Service-to-billing automation
- Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time.civicplus.com · 3 Oct 2026
- Integrations
- The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management.civicplus.com · 3 Oct 2026
- Security
- CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments.civicplus.com · 3 Oct 2026
- Availability and support
- CivicPlus states that its solutions maintain 99.9% uptime and that it offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support.civicplus.com · 3 Oct 2026
- Audience
- The product is designed for local governments, including small and midsized governments and resource-constrained teams.civicplus.com · 3 Oct 2026
- Pricing
- CivicPlus asks prospective customers to request a custom pricing estimate; the opened pricing page does not list a price.civicplus.com · 3 Oct 2026
- Company history
- CivicPlus says it was officially founded in 1998 and is headquartered at 302 South 4th Street, Suite 500, Manhattan, Kansas 66502.civicplus.com · 3 Oct 2026
Company
- Founded
- 1998civicplus.com · 28 Sept 2026
- Headquarters
- Manhattan, Kansas, United Statescivicplus.com · 28 Sept 2026
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Sources
- civicplus.com/utility-billing-software/· checked 3 Oct 2026
- civicplus.com/videos/ub/civicplus-utility-billing-ove· checked 3 Oct 2026
- civicplus.com/utility-billing-software/resident-porta· checked 3 Oct 2026
- civicplus.com/utility-billing-software/gis-powered-ta· checked 3 Oct 2026
- civicplus.com/utility-billing-software/automated-task· checked 3 Oct 2026
- civicplus.com/security/· checked 3 Oct 2026
- civicplus.com/pricing/· checked 3 Oct 2026
- civicplus.com/history/· checked 3 Oct 2026