CUSI Utility Billing
- Android app
- Not listed
- Free plan
- No
- Runs on
- Web, Windows
Summary
CUSI Utility Billing provides billing and customer information software for utilities. Its two options are UMS, an on-premise application, and UB4, a hosted browser-based service available wherever there is an internet connection. UMS covers customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 includes a report writer for custom reports and dashboards. The CWP portal lets customers review usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reading on internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, plus custom integrations and APIs. Supported utility services include water, sewer, electricity, natural gas, storm water, and refuse. Pricing is available on request. CUSI offers phone, email, and online chat support, and reports a 60-minute average response time. Its free web-based CUSI Academy offers training with progress tracking and software certification.
Who it is for
It suits utility organizations seeking billing and customer information tools, with hosted or on-premise options. The listed service types include water, sewer, electricity, gas, storm water, and refuse.
What is good
- Hosted UB4 or on-premise UMS options
- Customer portal supports payments and account tasks
- More than 100 listed integrations
- Custom integrations and APIs are supported
- Phone, email, and online chat support
What to know first
- Pricing is available on request
- UMS is on-premise rather than hosted
- UB4 requires an internet connection
Verdict
CUSI offers billing workflows, customer-facing account tools, and two deployment approaches. Utilities should request pricing and assess whether hosted UB4 or on-premise UMS fits their needs.
CUSI Utility Billing plans and pricing
All plansCompared on utility billing software
Facts
- Purpose
- CUSI provides utility billing and customer information software for utilities.cusi.com · 30 Sept 2026
- Billing options
- CUSI offers UMS as an on-premise option and UB4 as a hosted application.cusi.com · 30 Sept 2026
- Browser access
- UB4 is a hosted browser-based application accessible from anywhere with an internet connection.cusi.com · 30 Sept 2026
- Billing features
- UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting.docs.cusi.com · 30 Sept 2026
- Report writer
- UB4 includes a report writer for creating and saving custom reports and dashboards.cusi.com · 30 Sept 2026
- Customer portal
- CWP lets customers view usage and payment history, pay bills, register for services, and configure communication preferences.cusi.com · 30 Sept 2026
- Meter reading
- MMRS lets users read meters from modern internet-enabled devices and wirelessly upload readings to CUSI billing applications.cusi.com · 30 Sept 2026
- Integrations
- CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems.cusi.com · 30 Sept 2026
- APIs
- CUSI supports custom integrations and APIs for utility requirements.cusi.com · 30 Sept 2026
- Security
- CUSI states that its products use latest encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested.cusi.com · 30 Sept 2026
- SOC 2
- CUSI announced completion of a SOC 2 Type II audit covering security, availability, processing integrity, confidentiality, and privacy.cusi.com · 30 Sept 2026
- Support
- CUSI offers phone, email, and online chat support and reports a 60-minute average response time.cusi.com · 30 Sept 2026
- Customer scale
- CUSI reports serving more than 1,150 utilities and managing more than 4.2 million monthly bills.cusi.com · 30 Sept 2026
- Industries
- UMS supports services including water, sewer, electricity, natural gas, storm water, and refuse.docs.cusi.com · 30 Sept 2026
- Training
- CUSI Academy is a free web-based training platform with progress tracking and software certification.cusi.com · 30 Sept 2026
Company
- Headquarters
- Jonesboro, Arkansas, USAcusi.com · 23 Sept 2026
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Sources
- cusi.com· checked 30 Sept 2026
- cusi.com/software/· checked 30 Sept 2026
- cusi.com/ub4/· checked 30 Sept 2026
- docs.cusi.com/user-guide/6.7/UMS%20Overview.html· checked 30 Sept 2026
- cusi.com/cwp/· checked 30 Sept 2026
- cusi.com/mmrs/· checked 30 Sept 2026
- cusi.com/integrations/· checked 30 Sept 2026
- cusi.com/cusi-officially-become-soc-2-type-ii-co· checked 30 Sept 2026
- cusi.com/contact/· checked 30 Sept 2026