Utilities Group
The facts below are what the maker publishes about Utilities Group, checked and dated. Our editors have not written about it yet.
Plans and prices
From Utilities Group's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Growth | A$0.80 a month | Unlimited active services · Dual vertical (Telco + Utilities) · Custom rating rules · AI-agent operator console · Priority support with named CSM · 99.9% SLA · From $0.80 per active service / month |
| Starter | A$1.20 a month | Up to 10,000 active services · Single vertical (Telco or Utilities) · Standard rating templates · White-labelled customer portal · Email + portal support · AER or TCP compliance toolkit · From $1.20 per active service / month |
| Enterprise | Priced on request | Dedicated single-tenant deployment · Australian data-residency controls · Custom SLAs and disaster-recovery posture · On-premises connectors and VPCs · 24/7 named on-call engineers · Executive sponsor and quarterly reviews · Custom, volume-tiered and committed |
The facts
Each one read from Utilities Group's own pages, with the date it was checked.
What it does
- AI agents
- Agents cover bill explanation, disputes, hardship triage, collections, tariff optimisation and meter-read validation, with operator approval controls.checked 15 Oct 2026
- AI oversight
- The maker says agent actions are explainable and auditable, and that human approval is required for actions affecting money or customer dignity.checked 8 Oct 2026
- API and event interfaces
- The platform advertises REST APIs, webhooks, SFTP and event streams for market, finance, DCIM, BMS, scheduler and upstream systems.checked 15 Oct 2026
- Auditability
- Agent prompts, tool calls, model responses and policy checks are recorded for replay and regulatory review.checked 15 Oct 2026
- CATS automation
- A CATS agent handles 1000-, 2000- and 4000-series transactions, learns distributor rejection patterns and keeps an audit trail.checked 15 Oct 2026
- Compliance
- The platform says it enforces AER Retail Code, TCP Code, Privacy Act, life-support, disconnection and hardship requirements.checked 15 Oct 2026
- Concessions
- The utilities module checks and applies concession schemes across NSW, Victoria, Queensland, South Australia, Tasmania and the ACT with evidence trails.checked 15 Oct 2026
- Customer portal
- A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests.checked 15 Oct 2026
- Documentation
- The public site exposes product, industry, pricing and insights pages, but no publicly accessible API reference or technical documentation page was found.checked 15 Oct 2026
- Energy module
- The utilities module covers electricity, gas, solar, batteries, EV charging and VPPs with NEM and AEMO/MSATS connectivity.checked 15 Oct 2026
- GPU metering
- GPU, node and job hours can be rated with reserved, burst and on-demand pricing plus commitment drawdown and overage.checked 15 Oct 2026
- Independent market context
- A LinkedIn industry post discussing Australian energy billing says legacy systems struggle with five-minute settlement, interval reads and evolving AER obligations.checked 15 Oct 2026
- Integrations
- Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift.checked 15 Oct 2026
- Intended customers
- The platform is aimed at challenger and established retailers, large retailers, gentailers, carriers and data centre operators.checked 8 Oct 2026
- Internal benchmark caveat
- The vendor says its AI cost and performance benchmarks are internal comparisons and will vary with each customer’s book and workflow mix.checked 15 Oct 2026
- Interval-meter support
- Energy billing supports five-minute settlement data, NEM12/NEM13 ingestion, demand charges, time-of-use tariffs and controlled loads.checked 15 Oct 2026
- Invoice generation
- Invoices can contain plain-language AI explanations, branding, translations and delivery through email, SMS, post or a portal.checked 15 Oct 2026
- Limit: review evidence
- The major G2 and TrustRadius utilities category pages opened for this research do not provide customer reviews or ratings for Utilities Group.checked 15 Oct 2026
- MCP extensibility
- Customers can connect REST, GraphQL, gRPC or database tools by running an MCP server; the vendor says no proprietary SDK is required.checked 15 Oct 2026
- Notable release
- The utilities industry page announces four platform upgrades dated May 2026, including quoting, autonomous CATS handling, communications templating and bring-your-own Anthropic keys.checked 15 Oct 2026
The company
- Company location
- The company describes itself as Australian, with Australian hosting and data residency controls.checked 15 Oct 2026
- Company name
- The website footer identifies the maker as Utilities Group Pty Ltd.checked 15 Oct 2026
- Company registration record
- Australia’s ABN Lookup lists an active entity named UTILITIES GROUP PTY LTD with a New South Wales location code 2024.checked 15 Oct 2026
Money
- Data-centre billing
- Data-centre billing combines rack, cage and suite contracts, committed or metered kW, PUE recovery, cross-connects, remote hands and GPU-hours.checked 15 Oct 2026
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