Utilmate
Utilmate is a cloud utility billing and customer management service for providers of electricity, gas, hot and cold water, solar, internet and data, and shar…
What Utilmate is
Utilmate is a cloud utility billing and customer management service for providers of electricity, gas, hot and cold water, solar, internet and data, and shared services. Its tools cover invoicing, payments, customer management, automated collections, accounts receivable, reporting, and exception dashboards. Customers can use a portal to manage accounts, pay bills, arrange direct debits, move in or out, and view usage. Meter readers and field agents can enter readings and notes on a smartphone or tablet; extra charges per meter read may apply. Listed integrations include Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support. The Xero connection imports customer payments from connected bank accounts and posts sales journals. The Buildium integration processes utility bills for consolidated resident billing. Starter, Pro, and Premium plans have monthly subscription invoices, with prices available from sales. A 60-day trial includes all features and requires no payment information to start; trial data is deleted if users do not subscribe afterward.
Good
- 60-day trial includes all features
- Trial starts without payment information
- Customer portal supports bills and direct debits
- Meter readings can be entered on mobile devices
Watch out
- Plan prices are available by asking sales
- Meter-read charges may apply
- Trial account data is deleted without a subscription
Who it suits
Utilmate suits utility providers, billing agents, sub-metering companies, and body corporates managing utility billing. It may fit teams that need a customer portal or field meter-reading entry.
Verdict
Utilmate combines utility billing, customer accounts, payment handling, and field meter-reading tools. Check plan limits and possible meter-read charges with sales before selecting a plan.
Plans and prices
From Utilmate's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Premium | Priced on request | Unlimited users · migration assistance up to 5,000 customers · SMS and meter-read charges may apply · 20 support tickets/month · Ask sales for pricing; subscription invoices are monthly. |
| Pro | Priced on request | Maximum users: 20 · migration assistance up to 1,000 customers · SMS and meter-read charges may apply · 10 support tickets/month · Ask sales for pricing; subscription invoices are monthly. |
| Starter | Priced on request | Maximum users: 5 · migration assistance up to 100 customers · meter-read charges may apply · Ask sales for pricing; subscription invoices are monthly. |
The facts
Each one read from Utilmate's own pages, with the date it was checked.
Money
- Billing features
- The platform includes invoicing, payments, customer management, automated collections, accounts receivable, reporting, and exception dashboards.checked 3 Oct 2026
- Plan limits
- The Starter plan includes up to five users and assistance migrating up to the first 100 customers.checked 3 Oct 2026
- Trial
- The 60-day trial includes all Utilmate features and can be started without entering payment information.checked 3 Oct 2026
- Trial data
- The pricing FAQ says trial account data is deleted if the user does not subscribe after the trial.checked 3 Oct 2026
What it does
- Buildium integration
- The Buildium integration processes utility bills and syncs them for consolidated resident billing through Buildium.checked 3 Oct 2026
- Customer portal
- Customers can manage accounts, pay bills, set up direct debits, move in or out, and view usage through the customer portal.checked 3 Oct 2026
- Integrations
- The software partners page describes integrations with Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support.checked 3 Oct 2026
- Intended users
- Utilmate says it supports utilities, billing agents, sub-metering companies, body corporates, and other utility providers.checked 3 Oct 2026
- Mobile meter reading
- Meter readers and field agents can enter readings and notes on a smartphone or tablet; additional charges per meter read may apply.checked 3 Oct 2026
- Premium features
- Premium lists API interfaces for GET and POST, billing exception checks, payment plans, hardship notices, and work orders.checked 3 Oct 2026
- Product
- Utilmate is a cloud utility billing and customer management service for electricity, gas, hot and cold water, solar, and data providers.checked 3 Oct 2026
- Security and privacy
- Utilmate says it does not sell, rent, or lease customer lists and says service providers handling personal information must keep it confidential.checked 3 Oct 2026
- Support
- Utilmate lists email, phone, online chat, ticketing, knowledge-base access, and video tutorials as support channels or resources.checked 3 Oct 2026
- Xero integration
- Utilmate imports customer payments from connected bank accounts into customer records and posts sales journals to Xero.checked 3 Oct 2026
The company
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Auckland, New Zealandchecked 28 Sep 2026
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