Utilities Group
7.1#4 in utility billing softwareFrom A$0.80 a monthAndroidiOSWebAPI
VisitUtilities Group vs Utilmate
What both publish
| Fact | Utilities Group | Utilmate |
|---|---|---|
| Customer portal | A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests. | Customers can manage accounts, pay bills, set up direct debits, move in or out, and view usage through the customer portal. |
| Integrations | Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift. | The software partners page describes integrations with Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support. |
| Product | Utilities Group is an AI-native billing platform for telco, utilities and data centre operators. | Utilmate is a cloud utility billing and customer management service for electricity, gas, hot and cold water, solar, and data providers. |
| Security and privacy | The maker says customer data is hosted in Australia and is never used to train foundation models; Enterprise offers single-tenant deployment and data residency controls. | Utilmate says it does not sell, rent, or lease customer lists and says service providers handling personal information must keep it confidential. |
| Support | Starter lists email and portal support; Growth adds priority support and a named customer-success manager; Enterprise lists 24/7 named on-call engineers. | Utilmate lists email, phone, online chat, ticketing, knowledge-base access, and video tutorials as support channels or resources. |
Utilities Group plans
- GrowthA$0.80 a month
- StarterA$1.20 a month
- EnterprisePriced on request
Utilmate plans
- PremiumPriced on request
- ProPriced on request
- StarterPriced on request
Pick Utilities Group if…
You want what its maker publishes above — check its page for the details.
Pick Utilmate if…
Utilmate suits utility providers, billing agents, sub-metering companies, and body corporates managing utility billing. It may fit teams that need a customer portal or field meter-reading entry.