CHARMS

What CHARMS is

CHARMS is a case management platform for children's and adults' social care. Its coverage includes fostering, adoption, residential care, supported accommodation, Shared Lives, young carers, education and welfare, and supported employment. Case records are chronological, with sections for assessment, training, approval, and ongoing support. A child or adult can have one record across multiple service types, connecting stages of their care journey in one place. Teams can use custom intake forms and track service plans, referrals, and outcomes. For education and welfare work, the Online Mail Grabber can save emails from clients such as Outlook or Gmail to case files, and SMS message details are stored in each case file. Secure parent or carer and student logins are described, including free unlimited parent access. CHARMS is browser-based and can be used on a device with an internet connection. The maker says data is encrypted in transit and at rest and describes independent penetration testing, release security testing, and Cyber Essentials Plus certification. The listed All Social Care Agencies plan costs $150 a month per licence.