Neighbor Solutions
Neighbor Solutions is a CRM and case-management platform for nonprofits and social-service organizations serving people.
What Neighbor Solutions is
Neighbor Solutions is a CRM and case-management platform for nonprofits and social-service organizations serving people. It combines customizable neighbor profiles, household records, case notes, alerts, document uploads, electronic signatures, and incident reporting. Program management covers goals, milestones, assessments, outcomes, enrollment in multiple programs, and intake forms with conditional logic. Street outreach tools record field interactions with locations, map activity, track encampments, and show a neighbor’s history at each location. Shelter features include live bed availability, reservations, waitlists, household check-ins, and occupancy analytics. A resource directory supports availability information, referrals between organizations, and consent-based sharing. Teams can create reports and dashboards, automate workflows, and use AI for history summaries, case-note tag suggestions, and imports from URLs or PDFs. The platform supports Android, iOS, and web access, with HUD-compliant HMIS exports plus CSV and Excel exchange.
Good
- Customizable profiles, records, notes, and incident reports
- Street outreach mapping and location history
- Shelter beds, reservations, waitlists, and occupancy analytics
- Consent-based referrals with real-time availability
- Reports, workflow automation, and AI assistance
Watch out
- No free plan
- Services are not tailored for HIPAA or FISMA
- Privacy policy covers location and sensitive information
- Starting plan is $100 a month
Who it suits
It suits nonprofits, social-service organizations, municipalities, Continuums of Care, coalitions, first responders, and citizens coordinating services.
Verdict
Neighbor Solutions brings case management, outreach, shelter operations, referrals, and reporting into one platform. Its broad service-management scope fits organizations coordinating people and programs, but compliance limits and paid pricing need review.
Plans and prices
From Neighbor Solutions's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Neighbor Solutions | $100 a month | Unlimited neighbors · Help mobile app included · All features unlocked · $100/month starting price; the page also displays $150 crossed out |
The facts
Each one read from Neighbor Solutions's own pages, with the date it was checked.
What it does
- Case management
- Case management includes customizable neighbor profiles, case notes, household records, alerts, document uploads, electronic signatures, and incident reporting.checked 7 Oct 2026
- Compliance limit
- The terms state that the services are not tailored to comply with industry-specific regulations such as HIPAA or FISMA.checked 7 Oct 2026
- Data exchange
- The platform supports HUD-compliant HMIS exports, CSV and Excel import/export, HSDS, and read-only access to report data.checked 7 Oct 2026
- Intended users
- The features page says the platform is designed for nonprofits and social-service organizations, and the homepage lists citizens, first responders, coalitions, nonprofits, Continuums of Care, and municipalities among those it helps.checked 7 Oct 2026
- Outreach
- Street outreach tools capture field interactions with location, track encampments, map activity, and show a neighbor’s history at each location.checked 7 Oct 2026
- Privacy
- The privacy policy says the company may collect location information and sensitive information such as homeless-person attributes, and says no internet transmission or storage technology can be guaranteed 100% secure.checked 7 Oct 2026
- Programs
- Programs support goals, milestones, assessments, outcomes, multi-program enrollment, and custom intake forms with conditional logic.checked 7 Oct 2026
- Purpose
- Neighbor Solutions describes itself as a CRM and case-management platform for organizations that serve people.checked 7 Oct 2026
- Referrals
- The platform offers a resource directory with real-time availability, referral tracking between organizations, and consent-based sharing.checked 7 Oct 2026
- Reporting and automation
- Users can build custom reports and dashboards, automate workflows, and use AI for neighbor-history summaries, case-note tag suggestions, and imports from URLs or PDFs.checked 7 Oct 2026
- Security
- The features page states that data is encrypted in transit and at rest and describes role-based permissions, field-level security, consent controls, retention policies, and audit trails.checked 7 Oct 2026
- Shelter management
- Shelter tools provide real-time bed availability, reservations, waitlists, household check-ins, and occupancy analytics.checked 7 Oct 2026
Money
- Free Help app
- The maker describes a free public app for finding resources, getting directions to services, and requesting help.checked 7 Oct 2026
The company
- Headquarters
- Garland, Texas, United Stateschecked 28 Sep 2026
Where it runs
- iOS availability
- Apple’s listing offers Neighbor Solutions: Help for iPhone and iPad and says it requires iOS 15.0 or later for iPhone.checked 7 Oct 2026
Alternatives to Neighbor Solutions
- 1
In-Form
Free planAndroidiOSWebAPI8.0From £165 a year - 2
Primero
Free planAndroidiOSWebAPI7.7From $8,250 a year - 3
FAMCare
AndroidiOSWebAPI7.3From $795 a month - 4
CharityTracker
WebAPI7.1From $216 a year - 5
CaseFlow
AndroidiOSWebmacOS6.7From $150 a month - 6
CaseManagement.ai
AndroidiOSWeb6.5From $5,060 a month