BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service, and monitor remote devices on or off their network.
What BeyondTrust Remote Support is
BeyondTrust Remote Support lets organizations access, service, and monitor remote devices on or off their network. Technicians can view and control computers, mobile devices, and other endpoints for maintenance, troubleshooting, and health checks, using attended or unattended access. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Workflow tools include chat, technician collaboration and escalation, remote camera sharing, canned scripts, and skills-based routing. Integrations cover ITSM, change management, Active Directory, LDAP, SAML, and SIEM, while an open API supports custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies, and approval prompts. Session logs record interactions and actions; optional video recordings capture the visible customer screen. Logs stay on the appliance in an uneditable format for up to 90 days unless moved to an external database. Pricing is on request, with a 14-day trial and no free plan.
Good
- Supports attended and unattended access.
- Web console requires no end-user plugins.
- Includes an open API for custom integrations.
- Session logs remain uneditable on the appliance.
Watch out
- Pricing is available on request.
- There is no free plan.
- Appliance logs are retained for up to 90 days unless moved.
Who it suits
Remote Support is aimed at enterprise service desks and organizations supporting users, servers, workstations, network devices, kiosks, or unattended systems. It may suit teams that need browser-based remote access and session auditing.
Verdict
Remote Support combines remote control with workflow, integration, and auditing tools for organizational support teams. Ask about pricing and deployment requirements, and review how its log-retention details fit your needs.
Plans and prices
From BeyondTrust Remote Support's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Remote Support | Priced on request | Contact sales for pricing details, a custom quote, or deployment requirements |
The facts
Each one read from BeyondTrust Remote Support's own pages, with the date it was checked.
What it does
- Access mode
- bothchecked 20 Sep 2026
- Compliance
- BeyondTrust describes audit trail and reporting support for PCI, HIPAA, ISO, GDPR, and SOC 2 requirements, including capturing end-user consent before GDPR-related sessions.checked 9 Oct 2026
- Credential vault
- The Remote Support Vault supports discovering, masking, rotating, injecting, and auditing privileged credentials; the product page says it can manage up to 100,000 credentials.checked 9 Oct 2026
- File transfer
- Yeschecked 20 Sep 2026
- Integrations
- BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations.checked 9 Oct 2026
- Network and encryption
- Remote Support uses outbound-only session traffic over TCP port 443 without VPN tunneling and encrypts data in transit using TLS 1.2.checked 9 Oct 2026
- Purpose
- Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access.checked 9 Oct 2026
- Remote control
- Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks.checked 9 Oct 2026
- Security controls
- Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions.checked 9 Oct 2026
- Session auditing
- Session logs record interactions and actions, and optional video recordings capture the visible customer screen; log data remains on the appliance in an uneditable format for up to 90 days unless moved to an external database.checked 9 Oct 2026
- Session recording
- Yeschecked 20 Sep 2026
- Supported systems
- The product supports Windows, Linux, macOS, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines.checked 9 Oct 2026
- Tenant architecture
- BeyondTrust says each customer gets a segmented, single-tenant environment and customer data is not co-mingled with other customers' data.checked 9 Oct 2026
- Who it serves
- The product is presented for enterprise service desks and organizations that support users, servers, workstations, network devices, kiosks, and unattended systems.checked 9 Oct 2026
- Workflow tools
- Features include technician collaboration and escalation, chat, remote camera sharing, canned scripts, and skills-based routing.checked 9 Oct 2026
Where it runs
- Browser console
- The Web Rep Console enables technicians to provide remote support from a browser without requiring a desktop application or plugins on the end user system.checked 9 Oct 2026
- Mobile apps
- Yeschecked 20 Sep 2026
- Supported platforms
- Windows,macOS,Linux,Chrome OS,iOS,Androidchecked 20 Sep 2026
The company
- Company founding
- BeyondTrust's corporate overview lists 1985 as its founding year.checked 9 Oct 2026
- Company headquarters
- BeyondTrust lists its Atlanta-area US office at 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097.checked 9 Oct 2026
- Headquarters
- Atlanta, Georgia, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Alternatives to BeyondTrust Remote Support
- 1
DWService
Free planOpen sourceAndroidiOSWebAPI9.2From $40 a year - 2
ManageEngine Remote Access Plus
Free planAndroidiOSWebAPI9.0From $75 a year - 3
Zoho Assist
Free planAndroidiOSWebLinux8.9From $10 a month - 4
HopToDesk
Free planAndroidiOSLinuxmacOS8.8From $159 a year - 5
ThinLinc
Free planAndroidiOSWebLinux8.7From $103 a year - 6
TeamViewer Remote
Free planAndroidiOSWebLinux8.5Free plan