BeyondTrust Remote Support
7.7#40 in remote desktop softwareAndroidiOSWebAPI
VisitBeyondTrust Remote Support vs ManageEngine Remote Access Plus
ManageEngine Remote Access Plus
9.0#2 in remote desktop softwareFrom $75 a yearFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | BeyondTrust Remote Support | ManageEngine Remote Access Plus |
|---|---|---|
| Access mode | both | both |
| Company headquarters | BeyondTrust lists its Atlanta-area US office at 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097. | LinkedIn lists headquarters in Del Valle, Texas. |
| Compliance | BeyondTrust describes audit trail and reporting support for PCI, HIPAA, ISO, GDPR, and SOC 2 requirements, including capturing end-user consent before GDPR-related sessions. | ManageEngine states that the product has controls relevant to HIPAA, PCI DSS, FISMA, NIST, GDPR, FERPA and ISO 27001 use cases. |
| File transfer | Yes | Remote File Manager supports folder creation and drag-and-drop file transfers, with encrypted endpoint transfer. |
| Free plan | No | Yes |
| Integrations | BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. | The integrations page describes SLA-oriented endpoint management, centralized asset management, troubleshooting workflows and SIEM audit-log forwarding. |
| Mobile apps | Yes | Yes |
| Remote control | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. | The product provides secure remote desktop control for Windows, macOS and Linux endpoints. |
| Security controls | Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions. | Official security material states support for SAML SSO, two-factor authentication, role-based access control, HTTPS/TLS and AES-256 encryption at rest. |
BeyondTrust Remote Support plans
- Remote SupportPriced on request
ManageEngine Remote Access Plus plans
- FreeFree
- Standard - On-Premises Annual$75 a year
- Standard - On-Premises Perpetual$187, paid once
- Standard - Cloud Monthly$10 a month
- Standard - Cloud Annual$100 a year
- Professional - On-Premises Annual$95 a year
Pick BeyondTrust Remote Support if…
Remote Support is aimed at enterprise service desks and organizations supporting users, servers, workstations, network devices, kiosks, or unattended systems. It may suit teams that need browser-based remote access and session auditing.
Pick ManageEngine Remote Access Plus if…
It may suit technicians who need remote access across desktop and mobile platforms, with file transfer and session recording. The free plan is an option for managing up to 10 devices.