17.9
DeskIn is remote access software for connecting to devices, including from smartphones and iPads.
Free planAndroidiOSLinux
Best Customer Service Remote Support Software in 2026
Remote support software for customer service lets support staff help people without being at the same location. This category covers tools that run across platforms such as Android, iOS, Windows, macOS, Linux and the web. When choosing a tool, check Android access for the phone or tablet you use, then compare supported platforms, free plans or trials, licensing, breadth and how recently the product information is…
27.9
Free planAndroidWebAPI
37.7
TeamViewer Remote is remote access and support software for desktop and mobile systems, with access through a web app or downloaded application.
Free planAndroidiOSWeb
- 4
Splashtop
AndroidiOSLinuxmacOS7.6From $29.99 a year - 5
RustDesk
RustDesk is remote-access software for connecting across Windows, macOS, Linux, iOS, Android, and web.
Free planAndroidiOSWebLinux7.5From $11.88 a month - 6
ISL Online
AndroidiOSLinuxmacOS7.1From $16.90 a month - 7
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service, and monitor remote devices on or off their network.
AndroidiOSWebAPI6.9 - 8
Dameware Remote Everywhere
AndroidiOSWebLinux6.6From $972 a year - 9
AnyDesk
AndroidiOSWebLinux6.3 - 10
ConnectWise ScreenConnect
ConnectWise
4.3 - 11
FixMe.IT
Techinline
4.3
Choosing well
Check Android support
Android appears among the supported systems in this category, though individual products may handle it differently. Confirm that the tool has the Android access you need before choosing it for a phone or tablet.
Check the same point for iOS, Windows, macOS, Linux or web use when support staff and customers work across different systems.
Compare free access
Some products in this category provide a free plan, and some also let you try the service for a limited period. Check the exact limits, duration and included platforms before relying on unpaid access.
Read the maker’s pricing details carefully. ConnectWise ScreenConnect and FixMe.IT are listed without a free plan, while DeskIn is listed with a freemium pricing model.
Review licensing and code access
For teams that may inspect or modify code, review each tool’s licence and open-source position. Published licensing terms can affect how your team deploys or modifies the software.
Use the maker’s documentation to confirm what is permitted for your intended setup.
Look at coverage and freshness
Compare the breadth of platforms and use cases described by the maker, with phones considered before desktop systems. Documentation can also show whether the product information is current.
Product details change, so review the latest website information before selecting a tool for customer support work.
Questions people ask
Do these remote support tools work on Android?
Android is included among the platforms represented here, but availability and capabilities depend on the product. Check the individual product’s current platform details to confirm Android support for your phone or tablet.
Can I find a free plan?
Some products in this category provide free plans. Check each product’s pricing page for limits and included platforms; ConnectWise ScreenConnect and FixMe.IT are listed without one.
Are free trials available?
Several products list trial access, with terms set by each maker. Read the maker’s current conditions before starting.
Which platforms are covered?
The listed products span Linux, Windows, macOS, Android, iOS and web access, with coverage differing by product. Confirm the systems you need.
Is open-source software included?
Open source is one factor used in the ranking basis. Check the individual product’s licence and published code-access terms if this matters to your team.