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ServiceNow ITSM vs Zammad

Zammad

8.0#2 in customer service - enterprise softwareFrom €9 a month
WebAPILinuxmacOS
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What both publish

FactServiceNow ITSMZammad
Founded20042016
HeadquartersSanta Clara, California, United StatesBerlin, Germany

ServiceNow ITSM plans

  • ITSM FoundationPriced on request
  • ITSM AdvancedPriced on request
  • ITSM PrimePriced on request

Zammad plans

  • Starter v2€9 a month
  • Professional v2€18 a month
  • Plus v2€27 a month
  • Business€2,999 a year
  • Enterprise€5,999 a year
  • Corporation€9,999 a year

Pick ServiceNow ITSM if…

It suits IT teams managing requests, incidents, assets, changes, problems, and on-call work. Organizations needing mobile and web access can use the listed Android, iOS, and web platforms.

Pick Zammad if…

You want what its maker publishes above — check its page for the details.

Charts they share