Haptik
6.4#7 in enterprise ai chatbots softwareAndroidiOSWebAPI
VisitHaptik vs Yellow.ai
What both publish
| Fact | Haptik | Yellow.ai |
|---|---|---|
| AI bot generation | Yes | Yes |
| Analytics | Custom dashboards track agent performance and metrics including first-time resolution, customer satisfaction, and NPS. | The platform analyzes conversations and generates insights intended to improve agent performance and knowledge content. |
| Deployment channels | multichannel | multichannel |
| Founded | 2013 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Headquarters | Mumbai, Maharashtra, India | San Mateo, California, United States |
| Human handoff | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. | Yes |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge-base answers | Yes | Yes |
Haptik plans
- EnterprisePriced on request
Yellow.ai plans
- FreeFree
- EnterprisePriced on request
- Enterprise—
- FreemiumFree
- PremiumPriced on request
Pick Haptik if…
Haptik is aimed at enterprises in retail, e-commerce, fintech, and other industries that need agents for support, sales, bookings, or lead qualification. It may suit teams that need voice and messaging channels, enterprise knowledge sources, and human handoff.
Pick Yellow.ai if…
Yellow.ai suits customer-service teams that want to build AI bots using a visual flow builder and knowledge-base answers. It can also fit teams that need human handoff or multichannel deployment, with the listed Enterprise tier providing expanded agent and chat capacity.