Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Talkdesk CX Cloud
Talkdesk CX Cloud
7.1#44 in call center softwareFrom $85 a monthWeb
VisitWhat both publish
| Fact | Genesys Cloud CX | Talkdesk CX Cloud |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2011 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | Palo Alto, California, United States |
| Paid from | 75 | 85 |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Talkdesk CX Cloud plans
- Digital Essentials$85 a month
- Voice Essentials$105 a month
- Elite$165 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Talkdesk CX Cloud if…
You want what its maker publishes above — check its page for the details.
Charts they share
Call Center SoftwareCall & Contact Center SoftwareCustomer Service - Enterprise SoftwareVoip SoftwareContact Center as a Service - Enterprise SoftwareContact Center as a Service - Midmarket SoftwareCall Center CRM SoftwareContact Center SoftwareOmnichannel Contact Center SoftwareCloud Communication Platform