Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs Help Scout
Help Scout
7.9#20 in help desk softwareFrom $25 a monthFree planAPI
VisitWhat both publish
| Fact | Front | Help Scout |
|---|---|---|
| API access | Yes | API access supports read/write data and plan-dependent limits up to 800 calls per minute. |
| Customer portal | Yes | Yes |
| Founded | 2013 | 2011 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Included agent seats | 10 | 5 |
| Paid from | 25 | 25 |
| Shared inbox | Yes | Yes |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Help Scout plans
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick Help Scout if…
Help Scout may suit teams that handle customer conversations across several channels and want a shared Inbox, help center, and workflow tools. Its free plan provides a small starting setup, while paid plans offer higher Inbox limits and additional capabilities.