Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
VisitFreshdesk vs Front
What both publish
| Fact | Freshdesk | Front |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2013 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Included agent seats | 1 | 10 |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
Freshdesk plans
- Free programFree
- Growth$19 a month
- Pro$55 a month
- Enterprise$89 a month
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Pick Freshdesk if…
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.