Creatio CRM
8.2#35 in crm softwareAndroidiOSWebAPI
VisitCreatio CRM vs Zoho CRM
What both publish
| Fact | Creatio CRM | Zoho CRM |
|---|---|---|
| AI features | Yes | Yes |
| Founded | 2014 | 1996 |
| Free plan | No | Yes |
| Free trial | Yes | Zoho CRM offers a flexible free trial. |
| Headquarters | Boston, Massachusetts, United States | Chennai, India |
| Integrations | Creatio's open API supports integrations, and documented out-of-the-box integrations include Google mail, calendar and contacts, Microsoft 365, and telephony services. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Marketing automation | Yes | Yes |
| Mobile | The pricing page describes a mobile-only user type that accesses Creatio through the mobile application and has no access to the web interface or API. | The mobile app works offline with later synchronization and is distributed through Apple's App Store and Google Play. |
| Mobile app | Yes | Yes |
| Security | Creatio says its data processing centers comply with GDPR, ISO 27001, HIPAA, SOC 1, and SOC 2 standards. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Security controls | Creatio describes customer-specific databases, encrypted data, SAML 2.0 single sign-on, configurable permissions, and audit logs. | The service provides time-stamped audit logs, IP restrictions, multi-factor authentication, and real-time backups across multiple servers. |
| Support | The pricing page lists AI Support as free, Business Support at 10% of the subscription, and Premium Support at 20% of the subscription. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Creatio CRM plans
- Growth—
- Enterprise—
- Creatio Sales—
- Creatio Marketing—
- Creatio Service—
- Sales product$15 a month
Zoho CRM plans
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- FreeFree
- Standard$14 a month
Pick Creatio CRM if…
Creatio CRM suits organizations seeking one platform for marketing, sales, and service workflows, with no-code application building and AI agents. New customers should account for the stated minimum purchase and three-year standard contract.
Pick Zoho CRM if…
Zoho CRM suits sales teams that need lead management, follow-up automation, forecasting, and integrations. The free edition supports up to three users, while paid tiers add capabilities for larger needs.