Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Talkdesk CX Cloud
Talkdesk CX Cloud
7.1#44 in call center softwareFrom $85 a monthWeb
VisitWhat both publish
| Fact | Amazon Connect | Talkdesk CX Cloud |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 2011 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Palo Alto, California, United States |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Talkdesk CX Cloud plans
- Digital Essentials$85 a month
- Voice Essentials$105 a month
- Elite$165 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Talkdesk CX Cloud if…
You want what its maker publishes above — check its page for the details.