Zoom Phone
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet.
What Zoom Phone is
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. It combines calling with video, chat, SMS, and fax, and includes call-management tools such as auto attendants, IVR, call queues, business-hours routing, call recording, and voicemail transcription. Plans support multiple business numbers, porting an existing number or purchasing a new one, and include a domestic number. Zoom Phone also lists post-call summaries, voicemail prioritization, and task extraction. Integrations include Salesforce, Slack, Contact Center, Microsoft, and Google; APIs let developers add phone capabilities to custom applications. Global PSTN coverage is available in 49+ countries, or customers can bring their own carrier. Zoom states 99.999% uptime and lists E911 support and failover options. Apps are available for Android, iOS, Linux, macOS, and Windows.
Good
- Combines calls, video, chat, SMS, and fax.
- Includes auto attendants, IVR, and call queues.
- Supports voicemail transcription and AI call tools.
- Apps are available across five listed platforms.
- Lists 24x7 live chat and phone support.
Watch out
- No free plan is listed.
- Team SMS summaries require a paid add-on.
Who it suits
It suits organizations that need a cloud phone system with call routing, business numbers, and voicemail tools. Zoom describes use cases across IT, sales, retail, manufacturing, healthcare, and customer experience teams.
Verdict
Zoom Phone brings business calling and related communications into a cloud service, with routing, voicemail, and integrations among its listed tools. Check which plan matches your calling needs and note that Team SMS summaries require the Customer Engagement Pack add-on.
Plans and prices
From Zoom Phone's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Metered calling | $10 a month | Metered calling plan · Starts at $10 per user per month |
| Unlimited North America | $15 a month | Unlimited plans in North America · Starts at $15 per month per user |
| Pro Global Select | $20 a month | 40+ countries and territories · Starts at $20 per month per user |
| US & CA Unlimited | $16 a year | Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included · billed annually |
| US & CA Unlimited | $18 a month | Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included · billed monthly |
| Pro Plus | $20.50 a year | US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user · billed annually |
| Pro Plus | $24 a month | US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user · billed monthly |
| Business Plus | $24.50 a year | US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants · SSO and managed domains · billed annually |
| Business Plus | $29 a month | US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants · SSO and managed domains · billed monthly |
The facts
Each one read from Zoom Phone's own pages, with the date it was checked.
What it does
- AI call tools
- Phone plans include post-call summaries, voicemail prioritization, and task extraction.checked 11 Oct 2026
- Auto attendant
- Yeschecked 21 Sep 2026
- Business numbers
- multiplechecked 21 Sep 2026
- Calling and routing
- Plans include auto attendants and IVR, call queues, business-hours routing, call recording, and voicemail transcription.checked 11 Oct 2026
- Call routing
- customchecked 21 Sep 2026
- Cloud phone service
- Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet.checked 11 Oct 2026
- Connected communications
- Zoom Phone supports calls, video, chat, SMS, and fax in Zoom’s connected phone solution.checked 11 Oct 2026
- Global calling
- Zoom Phone offers global PSTN coverage in 49+ countries or the option to bring your own carrier.checked 11 Oct 2026
- Integrations
- Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google.checked 11 Oct 2026
- Notable add-on
- Team SMS summaries require the Zoom Phone Customer Engagement Pack add-on.checked 11 Oct 2026
- Paid from
- 10checked 21 Sep 2026
- Phone numbers
- Plans support porting existing phone numbers or purchasing new numbers, and include a domestic phone number.checked 11 Oct 2026
- Reliability and emergency features
- Zoom states 99.999% uptime and lists E911 support and failover options with Zoom Phone Local Survivability.checked 11 Oct 2026
- Security and compliance
- Zoom Phone plan comparison lists 256-bit authentication and media encryption support and FedRAMP Moderate compliance.checked 11 Oct 2026
- Support
- Zoom Phone plans include 24x7 live chat and phone support.checked 11 Oct 2026
- Voicemail transcription
- Yeschecked 21 Sep 2026
- Who it serves
- Zoom describes use cases for IT administration, sales, retail, manufacturing, healthcare, and customer experience teams.checked 11 Oct 2026
Where it runs
- Custom apps
- Zoom Phone APIs let developers build phone capabilities into custom applications.checked 11 Oct 2026
- Desktop and mobile apps
- Yeschecked 21 Sep 2026
The company
- Founded
- 2011checked 23 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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- 1
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