ZapMail
ZapMail is a collaborative email service for teams using real addresses, shared inboxes, and AI assistance.
What ZapMail is
ZapMail is a collaborative email service for teams using real addresses, shared inboxes, and AI assistance. Teams can route support@ or sales@ addresses into shared workspaces with custom rules and read receipts. Internal comments, mentions, collaborative drafts, suggested edits, reactions, and threaded discussions support team work. A visual rule builder handles assignment, snoozing, escalation, labels, SLA timers, and round-robin or load-balanced distribution. AI Assist creates tone-matched drafts, summarizes threads, translates in more than 40 languages, and provides triage based on team replies and product materials. Dashboards, reports, CSV exports, webhooks, and API access support analytics. ZapMail lists SPF, DKIM, DMARC, dedicated IPs, automated warmup, and deliverability dashboards. Security listings include SOC 2 Type II, ISO 27001, GDPR, HIPAA availability, SSO, SCIM, audit logs, DLP, retention policies, TLS, AES-256, and optional customer-managed keys. Pricing is by request, with a 14-day Team trial and no credit card required.
Good
- Shared workspaces for team addresses
- Rules automate assignment, escalation, and SLA timers
- AI drafts, summaries, translation, and triage
- Deliverability tools include SPF, DKIM, DMARC, and warmup
- 14-day trial without a credit card
Watch out
- No free plan
- Pricing is available only on request
- Available as a standalone web mail platform
- AI and security features may depend on plan
Who it suits
ZapMail suits teams managing shared support or sales addresses that need collaborative inboxes and automated assignment. It is designed for organizations wanting AI-assisted email workflows and team analytics.
Verdict
ZapMail brings shared inbox collaboration, workflow automation, and AI assistance into one team email service. Its trial allows evaluation, while pricing and plan-specific controls require clarification.
The facts
Each one read from ZapMail's own pages, with the date it was checked.
What it does
- AI
- AI Assist offers tone-matched drafts, thread summaries, translation in more than 40 languages, and smart triage.checked 11 Oct 2026
- AI assistance
- AI features include tone-matched drafts, thread summaries, translation in 40+ languages, and smart triage grounded in team replies and product materials.checked 10 Oct 2026
- Analytics
- The product includes team dashboards, custom reports, CSV exports, and webhook and API access for a data warehouse.checked 11 Oct 2026
- Audience
- ZapMail presents the product as collaborative email infrastructure for teams, including teams handling support and sales addresses.checked 11 Oct 2026
- Automation
- Its visual rule builder supports more than 200 triggers and actions, SLA timers, and round-robin or load-balanced assignments.checked 11 Oct 2026
- Collaboration
- Features include internal comments, teammate mentions, live collaborative drafting, suggested edits, reactions, and threaded discussions.checked 11 Oct 2026
- Data residency
- The homepage says EU and US data residency are available.checked 11 Oct 2026
- Deliverability
- The homepage says ZapMail provides SPF, DKIM, DMARC, dedicated IPs, automated warmup, and deliverability dashboards.checked 11 Oct 2026
- Email infrastructure
- ZapMail says it provides real email infrastructure with SPF, DKIM, DMARC, dedicated IPs, and automated warmup.checked 10 Oct 2026
- Encryption
- The homepage states that email is protected by TLS in transit and AES-256 at rest, with customer-managed keys on Business.checked 11 Oct 2026
- Encryption and residency
- The homepage states TLS in transit, AES-256 at rest, customer-managed keys on Business, and EU and US data residency availability.checked 10 Oct 2026
- Integrations
- The features page describes external actions in automation rules and webhook and API access for analytics data, without naming specific third-party integrations.checked 10 Oct 2026
- Intended users
- ZapMail presents the product as collaborative email infrastructure for teams, including teams managing shared support and sales addresses.checked 10 Oct 2026
- Product
- ZapMail describes itself as a collaborative email service with real team addresses, shared inboxes, and AI assistance.checked 11 Oct 2026
- Security
- The features page lists SOC 2 Type II, ISO 27001, GDPR, and HIPAA availability, plus SSO, SCIM, audit logs, and customer-managed encryption keys.checked 11 Oct 2026
- Shared inboxes
- Teams can route addresses such as support@ and sales@ into shared workspaces, with custom routing rules and team read receipts.checked 10 Oct 2026
- Support
- The contact page says existing customers get a support reply within one business hour.checked 11 Oct 2026
The company
- Company history
- The about page says ZapMail's founders developed the idea in 2023, ran a closed beta in 2024, and publicly launched in 2025.checked 10 Oct 2026
- Founded
- 2023checked 28 Sep 2026
- Headquarters
- Stockholmchecked 28 Sep 2026
- Team inboxes
- Teams can route addresses such as support@ and sales@ into a shared workspace.checked 11 Oct 2026
Money
- Trial
- The homepage advertises a 14-day Team trial with no credit card required.checked 11 Oct 2026
