Weforguest

What Weforguest is

Weforguest is a web-based hotel CRM suite for hotels, hotel chains, and property managers. It combines guest data, communications, marketing, and property tools, with stated aims that include supporting direct sales, guest loyalty, brand reputation, and operations. Its AI-powered quotation tool creates personalized offers and connects with leading channel managers. The CRM collects information from PMS, channel managers, and other management software, then cleans contacts and builds guest profiles.

The Communications Centre lists WhatsApp, Google, Messenger, WeChat, Booking.com, Airbnb, chatbot, and SMS. Guest tools include a personal area for check-in and check-out, stay information, awards, and benefits, plus a digital concierge for property details, nearby points of interest, and bookable services. Marketing supports email campaigns, newsletters, segmented flows, and messages before, during, and after a stay. Smart Surveys handle customizable questionnaires and alerts; Reviews Management includes automated responses, templates, translations, and sentiment analysis. Hotel groups can switch between properties in a multi-tenant interface with account permissions for individual properties. Integrations include real-time, bidirectional synchronization with PMS and channel managers, as well as payment gateway connections. Pricing is on request.