Webex Experience Management
The facts below are what the maker publishes about Webex Experience Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From Webex Experience Management's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Webex Experience Management subscription | Priced on request | Single subscription; Listen, Analyze, or Predict maturity models; included users, response volumes, and channels vary by model |
The facts
Each one read from Webex Experience Management's own pages, with the date it was checked.
What it does
- Alerts and follow-up
- The platform provides real-time alerts, workflow notifications, tickets, and diagnostic surveys to help close feedback loops.checked 7 Oct 2026
- Analytics
- Features include standard machine-learning text analysis, impact and path analysis, downloadable reports, and predictive analysis in the Predict maturity model.checked 7 Oct 2026
- Availability
- Cisco lists availability in the United States, Canada, Brazil, Australia, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, Thailand, Bahrain, France, Germany, Jordan, Kuwait, Lebanon, Netherlands, Qatar, Saudi Arabia, Turkey, United Arab Emirates, and United Kingdom.checked 7 Oct 2026
- Contact center integration
- The product integrates with Cisco Unified Contact Center Express and Cisco Unified Contact Center Enterprise, including support for post-call surveys and agent analytics.checked 7 Oct 2026
- Customer journey
- It maps customer experiences across organizational touchpoints before, during, and after contact center interactions.checked 7 Oct 2026
- Data residency
- Cisco says the platform offers more than five global locations where CEM programs can run operations so businesses can control where regulated data and documents reside.checked 7 Oct 2026
- End of sale
- Cisco's end-of-sale notice says there is no direct replacement for standalone Webex Experience Management customers.checked 7 Oct 2026
- Feedback collection
- Survey channels include email or SMS links, email embeds, website survey tabs, QR codes, the CEM inbox, and interactive voice response.checked 7 Oct 2026
- Feedback metrics
- The platform tracks metrics such as Net Promoter Score and Customer Satisfaction and collects feedback in a customer experience dashboard.checked 7 Oct 2026
- Integrations
- Out-of-the-box data integrations include Freshdesk, Salesforce, Zendesk, Capillary, Gupshup, and Amazon S3.checked 7 Oct 2026
- Journey insights
- The platform includes customer journey mapping, role-based dashboards, and tools to track metrics such as Net Promoter Score and Customer Satisfaction.checked 7 Oct 2026
- Predictive analysis
- Predictive tools can interactively forecast how customer experience changes may affect outcomes and financial metrics.checked 7 Oct 2026
- Purpose
- Webex Experience Management is a cloud application for Voice of the Customer and customer journey analytics that helps organizations understand customers and improve products or services.checked 7 Oct 2026
- Sales
- Cisco directs buyers to contact sales for pricing and quotes; the product page lists a US and Canada sales number of 1-800-553-6387.checked 7 Oct 2026
- Security
- The data sheet lists password controls, two-factor authentication, PII redaction, single sign-on, and data residency controls among its enterprise security features.checked 7 Oct 2026
- Security controls
- Listed security controls include minimum password requirements, password age and policy settings, two-factor authentication, PII redaction, and single sign-on.checked 7 Oct 2026
- Subscription limits
- Listen includes five CX lead users and up to 5,000 responses plus 1,000 per named user; Analyze includes ten CX lead users and up to 25,000 plus 100 per named user; Predict includes 25 CX lead users and up to 75,000 plus 100 per named user.checked 7 Oct 2026
- Support
- Cisco describes unlimited 24x7 English technical support during the subscription, with response within 60 minutes for severity 1 and 2 cases and within one business day for lower-severity cases.checked 7 Oct 2026
- Survey channels
- Cisco contact center documentation describes post-call surveys by IVR, SMS, or email, and notes that surveys in the documented Unified CCX setup are limited to inbound ICD calls.checked 7 Oct 2026
The company
- Founded
- 1984checked 28 Sep 2026
- Headquarters
- San Jose, California, United Stateschecked 28 Sep 2026
- Maker
- Cisco Systems, Inc. lists its corporate headquarters at 3098 Olsen Drive, San Jose, California 95128.checked 7 Oct 2026
Where it runs
- Mobile apps
- The Insights Center has iOS and Android apps for monitoring trends, tracking impact, and letting frontline employees close the loop with customers.checked 7 Oct 2026
Money
- Subscription and price
- The offer description calls Webex XM a monthly packaged subscription with included survey responses and overage charges, but does not state a price.checked 7 Oct 2026
