Univerx Co-browsing
The facts below are what the maker publishes about Univerx Co-browsing, checked and dated. Our editors have not written about it yet.
Plans and prices
From Univerx Co-browsing's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | Full platform access · usage-based or seat-based options · no long-term contracts · custom SLAs · Get a tailored quote; pricing is tailored to team size, usage, and goals. |
The facts
Each one read from Univerx Co-browsing's own pages, with the date it was checked.
What it does
- Annotations
- Co-browsing supports real-time page annotations and highlighting to guide where a customer should click, type, or navigate.checked 8 Oct 2001
- Automation
- The platform handles routing, queues, and workflows, with routing based on priority, wait time, agent availability, and language preferences.checked 8 Oct 2001
- Claimed results
- The co-browsing page claims a 35% increase in conversion rates, 60% faster issue resolution, and a 45% reduction in support tickets.checked 8 Oct 2001
- Integrations
- Pricing says plans include integrations with a customer's existing stack, but the page does not name specific integrations.checked 8 Oct 2001
- Intended users
- Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution.checked 8 Oct 2001
- Live co-browsing
- Agents can see what a customer sees in real time and guide them through demos or troubleshooting without downloads or screen sharing.checked 8 Oct 2001
- Security
- The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards.checked 8 Oct 2001
- Security reporting
- Univerx accepts vulnerability reports at [email protected] and says it acknowledges reports within 48 hours; it currently offers no monetary rewards.checked 8 Oct 2001
- Support
- Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours.checked 8 Oct 2001
- Support contact
- The support page accepts product, technical, and billing questions through a contact form.checked 8 Oct 2001
- Video calling
- Browser-based video calls include built-in screen sharing, live chat, session recording, and multi-party calls.checked 8 Oct 2001
- Website setup
- The company says customers can add its customizable widget to a website with one line of code and adjust it through a dashboard without coding.checked 8 Oct 2001
- What it does
- Univerx combines co-browsing, video calls, and automation for sales and customer support teams.checked 8 Oct 2001
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