Univerx Co-browsing
The facts below are what the maker publishes about Univerx Co-browsing, checked and dated. Our editors have not written about it yet.
Plans and prices
From Univerx Co-browsing's own pricing page, checked 20 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom | Priced on request | full platform access · usage-based or seat-based options · no long-term contracts · priority support and custom SLAs |
| Custom pricing | Priced on request | Full platform access · usage-based or seat-based options · no long-term contracts · custom SLAs · Get a tailored quote; pricing is tailored to team size, usage, and goals. |
The facts
Each one read from Univerx Co-browsing's own pages, with the date it was checked.
What it does
- Annotations
- Co-browsing supports real-time page annotations and highlighting to guide where a customer should click, type, or navigate.checked 8 Oct 2026
- Automation
- The platform handles routing, queues, and workflows, with routing based on priority, wait time, agent availability, and language preferences.checked 8 Oct 2026
- Availability limit
- The terms reserve the right to withdraw or amend the service and disclaim liability for outages or unavailability.checked 20 Oct 2026
- Bug-bounty limit
- Univerx says it does not currently pay monetary rewards for vulnerability reports.checked 20 Oct 2026
- Claimed results
- The co-browsing page claims a 35% increase in conversion rates, 60% faster issue resolution, and a 45% reduction in support tickets.checked 8 Oct 2026
- Co-browsing
- Agents can see a customer's screen in real time and guide workflows visually.checked 20 Oct 2026
- Compliance claim
- The product page claims GDPR and SOC 2 compliance.checked 20 Oct 2026
- Integrations
- The pricing page includes integrations with an existing technology stack in every plan.checked 20 Oct 2026
- Intended users
- Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution.checked 8 Oct 2026
- Live chat
- The video product lists live chat as a built-in capability.checked 20 Oct 2026
- Live co-browsing
- Agents can see what a customer sees in real time and guide them through demos or troubleshooting without downloads or screen sharing.checked 8 Oct 2026
- Multi-party calls
- The video feature supports multiple participants for collaboration and training.checked 20 Oct 2026
- Page annotations
- The co-browsing feature supports real-time page annotations to show users where to click or type.checked 20 Oct 2026
- Privacy data collected
- The privacy policy lists device information, usage data, session recordings and co-browsing data among automatically collected data.checked 20 Oct 2026
- Public API
- The SDK documents https://api.univerx.ai as its API base URL and supports a public widget key.checked 20 Oct 2026
- Queue management
- Visitors can join an automatic queue after clicking the widget and optionally completing a pre-call form.checked 20 Oct 2026
- Routing
- The platform routes visitors using priority, wait time, agent availability and language preferences.checked 20 Oct 2026
- Screen sharing
- Video support includes built-in screen sharing in both directions.checked 20 Oct 2026
- SDK dependencies
- Runtime dependencies listed by the package include eventsource-parser and livekit-client.checked 20 Oct 2026
- SDK distribution
- The package ships IIFE and ESM bundles plus TypeScript declarations.checked 20 Oct 2026
- SDK extensibility
- The typed client exposes WidgetClient events and exports cobrowsing, appointments and AppointmentFlow interfaces.checked 20 Oct 2026
- SDK functions
- The npm package describes a widget covering live queues, video handoff, appointment booking and co-browsing.checked 20 Oct 2026
- SDK installation
- Developers can install the package with npm or use a drop-in script tag without a build step.checked 20 Oct 2026
Where it runs
- Browser access
- Co-browsing works in browsers without downloads, plugins or setup.checked 20 Oct 2026
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