Touch Call Recording

What Touch Call Recording is

Touch Call Recording is a managed service for capturing, storing, and accessing fixed and mobile calls and digital communications. It supports more than 60 channels, including mobile, PBX, Microsoft Teams, chat, and SMS, and names technologies such as Bloomberg, Refinitiv Messenger, Cisco, Mitel, Avaya, Unify, and Alcatel-Lucent. Calls on designated mobile devices are recorded through connected operator networks without user action. Teams recording covers PC, Mac, mobile, and tablet clients, including Teams-to-Teams, fixed and mobile breakout, Operator Connect, and federated calls. Users access recordings through the Touch Web Portal, which offers flexible access and an audit trail. Security measures described include encrypted storage and transmission, authorized-user access, role-based controls, and regular third-party penetration tests. Touch says it is certified for ISO 27001, ISO 9001, and ISO 14001. Customers choose retention from days to 7+ years, with unlimited storage during the selected period. Secure storage is available in the EU and Singapore, with other regions planned. Pricing is on request and includes monthly fees per activated recording channel and user, plus a one-time setup fee per user or channel.