Total Service
- Android app
- Yes
- Free plan
- No
- Runs on
- Android, api, iOS, Web
Summary
Total Service is an ERP for elevator, HVAC, fire and life-safety, and specialty contractors. It combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials, and reporting. Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports. Customers can use a portal to view work orders, inspection and compliance documents, invoices, and payment history, or submit service requests. TS Cloud lists six AI capabilities, including an assistant, dashboard copilot, report builder, document template engine, in-app coach, and technician assist. Mobile access supports Android and iOS, and API access is offered for custom integrations. Standard deployment implementation support from industry specialists is included in the first-year agreement. Pricing is available on request and varies with factors such as field technicians, selected modules, payroll complexity, locations, and implementation scope. A February 2026 announcement described TS Cloud as being in a controlled beta program with select customers.
Who it is for
Total Service is aimed at elevator, HVAC, fire and life-safety, and specialty contractors needing operational and financial tools in one ERP. Its customer portal and native payroll may be relevant to organizations managing service work and payroll complexity.
What is good
- Combines dispatch, job costing, billing, and reporting
- Native payroll covers union and prevailing-wage requirements
- Customer portal includes work orders and compliance documents
- Mobile access supports Android and iOS
What to know first
- Pricing is available on request
- TS Cloud was described as in controlled beta with select customers
Verdict
Total Service brings contractor operations, payroll, customer access, and reporting together. Confirm availability and pricing details for the deployment scope you need.
Total Service plans and pricing
All plansCompared on elevator service software
- Elevator asset register
- Yestotalservice.cloud
- Inspection workflows
- Yestotalservice.cloud
- Preventive maintenance
- Yestotalservice.cloud
- Service dispatch
- Yestotalservice.cloud
- Technician mobile app
- Yestotalservice.cloud
- Service contract management
- Yestotalservice.cloud
- Compliance records
- Yestotalservice.cloud
Facts
- Purpose
- Total Service is an all-in-one ERP for elevator, HVAC, fire and life-safety, and specialty contractors.totalservice.cloud · 1 Oct 2026
- Core operations
- The platform combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials, and reporting.totalservice.cloud · 1 Oct 2026
- Payroll
- Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports.totalservice.cloud · 1 Oct 2026
- Customer portal
- Customers can view work orders, inspection and compliance documents, invoices and payment history, and submit service requests.totalservice.cloud · 1 Oct 2026
- AI
- TS Cloud lists six live AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist.totalservice.cloud · 1 Oct 2026
- Cloud architecture
- TS Cloud is described as a fully cloud-native architecture with real-time operational visibility.totalservice.cloud · 1 Oct 2026
- Mobile
- The platform announcement states that mobile access supports both Android and iOS.totalservice.cloud · 1 Oct 2026
- API and integrations
- Total Service offers API access for custom integrations and lists accounting connections, telematics/GPS, and parts-catalog integrations as current priorities.totalservice.cloud · 1 Oct 2026
- Security
- TS Cloud states that it protects service-operations information through robust encryption and access controls.totalservice.cloud · 1 Oct 2026
- Implementation
- For standard deployments, implementation support from industry specialists is included in the first-year agreement.totalservice.cloud · 1 Oct 2026
- Support
- Total Service provides live demos, onboarding with customer data, testing, feedback, training, and personalized support.totalservice.cloud · 1 Oct 2026
- Availability
- The February 2026 announcement described TS Cloud as being in a controlled beta program with select customers.totalservice.cloud · 1 Oct 2026
Company
- Founded
- 1991totalservice.cloud · 23 Sept 2026
- Headquarters
- West Hills, California, United Statestotalservice.cloud · 23 Sept 2026
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Sources
- totalservice.cloud/about/· checked 1 Oct 2026
- totalservice.cloud/integrated-payroll/· checked 1 Oct 2026
- totalservice.cloud/crm-and-customer-portal/· checked 1 Oct 2026
- totalservice.cloud/ts-cloud/ai/· checked 1 Oct 2026
- totalservice.cloud/press-release/total-service-announces-t· checked 1 Oct 2026
- totalservice.cloud/integrations/· checked 1 Oct 2026
- totalservice.cloud/ts-cloud/· checked 1 Oct 2026
- totalservice.cloud/pricing/· checked 1 Oct 2026
- totalservice.cloud· checked 23 Sept 2026