Total Service

Overview

Total Service is an ERP for elevator, HVAC, fire and life-safety, and specialty contractors. It is best suited to companies that need field service and back-office operations in one system, particularly those with complex payroll and compliance needs. Its breadth is compelling, but the controlled-beta status described for TS Cloud makes confirming deployment availability an early priority.

Key features

One system for service and business operations

Dispatch and scheduling sit alongside job costing, CRM, billing, project management, inventory, financials, and reporting. For contractors trying to coordinate work orders with costs and billing, that span can reduce the need to divide operations across separate tools. Elevator teams also get an asset register, inspection workflows, preventive maintenance, service dispatch, service contract management, technician mobile access, and compliance records.

Payroll and customer access

Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports. Those capabilities make Total Service a stronger fit for contractors with labor rules that standard payroll workflows may not cover. Customers can use the portal to view work orders, inspection and compliance documents, invoices, and payment history, as well as submit service requests.

Cloud, mobile, and AI

TS Cloud is described as fully cloud-native, with real-time operational visibility. Mobile access supports Android and iOS, and API access allows custom integrations. Accounting connections, telematics and GPS, and parts-catalog integrations are current priorities. Six live AI capabilities are named: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist. These broaden the product’s toolkit, though the core case remains its combined service, payroll, and financial operations.

Implementation and availability

Standard deployments include implementation support from industry specialists in the first-year agreement. The service also includes live demos, onboarding with customer data, testing, feedback, training, and personalized support. A February 2026 announcement described TS Cloud as in a controlled beta program with select customers; confirm that the specific deployment you need is available. Security measures include encryption and access controls.

Pricing

Custom plan

Total Service uses paid custom pricing. The quote depends on active field technicians, selected modules, payroll complexity, entities and locations, and the scope of implementation and data migration. That structure can accommodate a varied contractor operation, but it makes direct budget comparison difficult until you have a scoped proposal. Ask how the first-year implementation support applies to your deployment and what ongoing costs the quote covers.

Platforms

Total Service supports Android, iOS, web, and API access. Android and iOS support matter for field teams, while web access serves office operations and API access supports custom integrations.

Who it's for

Total Service is a strong candidate for established elevator, HVAC, fire and life-safety, or specialty contractors seeking a broad operating system rather than a dispatch-only tool. Its payroll and compliance workflows are especially relevant to businesses handling union agreements, certified payroll, prevailing wages, or multiple states. Smaller teams looking for transparent, fixed pricing or a clearly established general release should compare options before committing.

Pros and cons

Pros

• Broad operational coverage: Dispatch, job costing, inventory, financials, and reporting share a platform, alongside elevator-specific inspection and maintenance workflows.
• Contractor-focused payroll: Union, apprenticeship, benefit, multi-state, certified-payroll, and prevailing-wage needs are explicitly addressed.
• Customer self-service: The portal provides access to work orders and compliance records, invoices, payment history, and service requests.
• Included standard implementation support: Industry-specialist support in the first-year agreement can help with a complex deployment.

Cons

• Custom pricing: Buyers must scope their users, modules, payroll, locations, and migration needs before they can assess cost.
• Controlled-beta caveat: TS Cloud was described as serving select customers in a controlled beta, so availability needs confirmation.
• Integration priorities are still specific: API access supports custom work, but the named current priorities are accounting, telematics/GPS, and parts catalogs; confirm fit with your required systems.

Alternatives

For a broader category comparison, see Elevator Service Software.

• ElevaTechPro may suit teams seeking a paid elevator platform with a free trial and a Starter plan billed by contact sales, sized for up to 20 users and 500 units.
• Tiliom Elevate is another paid option for teams comparing elevator software across Android, iOS, and web.
• ElevatorPlus may be worth comparing if you need a self-hosted or desktop platform; its one-time fixed-cost pricing comes with mandatory annual AMC and server costs.
• FIELDBOSS is a paid option with a published starting point of $90 a month for mobile users, with back-office licenses and implementation priced separately.
• LiftGrid offers published monthly tiers, including Starter at $89 a month for up to 100 elevators and three users, and Pro at $219 a month.
• LiftFlow is another paid option for Android and web.
• Elevator360 uses custom quotes based on lift count, service model, and team size, with per-lift pricing and no per-seat fees.
• Field Ascend may appeal to buyers who want a free trial; its trial lasts 30 days, requires a card at sign-up, and includes unlimited jobs and quotes.

Verdict

Choose Total Service if your contracting business needs elevator workflows, broad ERP coverage, and payroll built around union, certified-payroll, or prevailing-wage requirements. Its main advantage is bringing those field and back-office needs together with implementation support. Look elsewhere if transparent pricing or confirmed general availability is essential before you evaluate a system.