TheHelpFlow
TheHelpFlow is a paid customer-support platform with an omnichannel inbox, AI assistance, automation, analytics, and a knowledge base.
What TheHelpFlow is
TheHelpFlow is a paid customer-support platform with an omnichannel inbox, AI assistance, automation, analytics, and a knowledge base. Its threaded inbox combines email, live chat, WhatsApp, Instagram, Facebook, and SMS. The AI can draft replies in a team’s brand voice, summarize threads, and resolve repetitive tickets autonomously. A drag-and-drop workflow builder routes tickets, tags topics, and escalates by SLA without code. The self-serve help center includes SEO, version control, and multilingual support, while also supplying material for the AI assistant. The service advertises more than 90 integrations, including Shopify, Slack, Stripe, Salesforce, and Jira. Growth is $29 a month billed annually, and Scale is $59 a month billed annually. Growth includes 5,000 conversations and 500 AI auto-resolutions monthly; Scale includes unlimited conversations and 2,000 auto-resolutions. Web, iOS, Android, and API access are listed.
Good
- Threaded inbox across seven communication channels
- AI drafts, summarizes, and resolves tickets
- No-code workflow builder
- Knowledge base with SEO and multilingual support
- 90+ advertised integrations
Watch out
- No free plan
- AI auto-resolution quotas on Growth and Scale
Who it suits
It suits growing teams, established support organizations, and larger organizations needing shared support channels, automation, and a knowledge base. Enterprise customers can choose EU or APAC data residency and customer-managed encryption keys.
Verdict
TheHelpFlow brings multichannel support, AI, workflows, analytics, and a knowledge base into one paid service. Plan choice depends on conversation and AI-resolution allowances, while Enterprise pricing requires a quote.
Plans and prices
From TheHelpFlow's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Growth | $29 a month | Unlimited agents · 5,000 conversations/month · 500 AI auto-resolutions/month · 50 automation rules · Billed annually — $36 monthly |
| Scale | $59 a month | Unlimited conversations · 2,000 AI auto-resolutions/month · full SLA management · custom roles and permissions · Billed annually — $74 monthly |
| Enterprise | Priced on request | Unlimited AI resolutions · dedicated CSM · SCIM · data residency · BYOK · private cloud/single-tenant · Volume pricing · multi-year available |
The facts
Each one read from TheHelpFlow's own pages, with the date it was checked.
What it does
- AI assistant
- The AI drafts replies in a team’s brand voice, resolves repetitive tickets autonomously, and summarizes threads.checked 11 Oct 2026
- Automation
- A drag-and-drop workflow builder can route tickets, tag topics, and escalate by SLA without code.checked 11 Oct 2026
- Channels
- The omnichannel inbox combines email, live chat, WhatsApp, Instagram, Facebook, and SMS in a threaded view.checked 11 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Encryption
- The trust center says data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit.checked 11 Oct 2026
- Enterprise controls
- Enterprise customers can choose EU or APAC data residency and use customer-managed encryption keys.checked 11 Oct 2026
- Integrations
- The site advertises 90+ integrations, including Shopify, Slack, Stripe, Salesforce, and Jira.checked 11 Oct 2026
- Intended users
- The pricing page positions Growth for growing teams, Scale for established support organizations, and Enterprise for large organizations.checked 11 Oct 2026
- Knowledge base
- The self-serve help center includes SEO, version control, and multilingual support, and provides material for the AI assistant.checked 11 Oct 2026
- Product
- TheHelpFlow describes itself as an AI-powered customer support platform with an omnichannel inbox, AI, automation, analytics, and a knowledge base.checked 11 Oct 2026
- Publishing audience
- bothchecked 20 Sep 2026
- Quota behavior
- When the AI resolution quota is exceeded, auto-resolution pauses while agents can continue replying manually and the AI can continue drafting replies.checked 11 Oct 2026
- Security
- The trust center states that TheHelpFlow has SOC 2 Type II and ISO 27001:2022 certifications and is GDPR compliant.checked 11 Oct 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support
- All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support.checked 11 Oct 2026
- Version history
- Yeschecked 20 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Plan limits
- Growth includes 5,000 conversations and 500 AI auto-resolutions per month; Scale includes unlimited conversations and 2,000 AI auto-resolutions per month.checked 11 Oct 2026
The company
- Headquarters
- Los Angeles, California, United Stateschecked 28 Sep 2026
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