ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitProProfs Knowledge Base vs TheHelpFlow
TheHelpFlow
7.4#40 in knowledge base softwareFrom $29 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | ProProfs Knowledge Base | TheHelpFlow |
|---|---|---|
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Integrations | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. | The site advertises 90+ integrations, including Shopify, Slack, Stripe, Salesforce, and Jira. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. | All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support. |
| Version history | Yes | Yes |
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
TheHelpFlow plans
- Growth$29 a month
- Scale$59 a month
- EnterprisePriced on request
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.
Pick TheHelpFlow if…
It suits growing teams, established support organizations, and larger organizations needing shared support channels, automation, and a knowledge base. Enterprise customers can choose EU or APAC data residency and customer-managed encryption keys.