Confluence
9.0#1 in knowledge base softwareFrom $5.42 a monthFree planAndroidiOSWebSelf-hosted
VisitConfluence vs TheHelpFlow
TheHelpFlow
7.4#40 in knowledge base softwareFrom $29 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Confluence | TheHelpFlow |
|---|---|---|
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Custom domain | Yes | Yes |
| Encryption | Confluence encrypts data in transit with TLS 1.2 or later with perfect forward secrecy and uses AES-256 full-disk encryption at rest. | The trust center says data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. |
| Enterprise controls | Confluence Enterprise supports multiple sites, centralized visibility and identity management with Guard Standard, advanced analytics, and compliance controls. | Enterprise customers can choose EU or APAC data residency and use customer-managed encryption keys. |
| Free plan | Yes | No |
| Headquarters | Sydney, Australia | Los Angeles, California, United States |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support. |
| Version history | Yes | Yes |
Confluence plans
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
TheHelpFlow plans
- Growth$29 a month
- Scale$59 a month
- EnterprisePriced on request
Pick Confluence if…
Confluence suits teams that need a shared place for documentation, project planning and collaborative work. It is particularly relevant for teams that use Jira or want pages, whiteboards and databases in the same workspace.
Pick TheHelpFlow if…
It suits growing teams, established support organizations, and larger organizations needing shared support channels, automation, and a knowledge base. Enterprise customers can choose EU or APAC data residency and customer-managed encryption keys.